VTC Technician

Key Responsibilities

• Conduct monthly preventative maintenance for all relevant AV/VTC systems.
• Ensure issues are reported through Help Desk ticketing system with corrective action plans and timelines.
• Provide 24/7 troubleshooting support for exercises, real-world events, and contingencies.
• Operate, maintain, and monitor all events in relation to the Training Rooms.
• Oversee and update all service desk incident and service requests to ensure QoS and minimal downtime.
• Keep track of hardware/software updates and provide recommendations to the Government Service Owner.
• Cookordinate and provide support for conference room setups, including AV/VTC system checks and environmental conditioning.
• Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers, and infrastructure maintenance.
• Schedule, set-up, configure, operate, and support conference rooms based on event requirements and additional requirements as directed by AAS COR, N&NC TPOC, and Government VTC Service Owner.
• Conference room support includes Operational check monitoring of A/V and VTC equipment, partition walls, lights, electrical and room air conditioning (e.g., humidity).
• Configuring furniture placements (i.e. tables, chairs, podium, stage).
• Micrphone and camera placements in training room(s), as directed by event Action Officer or POC.
• Promptly keeping Action Officer or POC abreast on concerns/issues as appropriate.
• Support two or more simultaneous events.
• Basic A/V, VTC, and IT troubleshooting.
• Assisting Protocol, Action Officer, and/or POC with best effort room configuration, seating charts, and flag set-up in support of events.
• Testing of A/V and VTC equipment for meetings, briefings, ceremonies, and conferences.

Qualifications

• TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Masters and 0 years related experience.
• Comprehensive knowledge of VTC systems and AV technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to respond to high-pressure situations promptly and efficiently.

Required Certification

• IAT Level II (Security +)

Target salary range

$80,001 - $120,000.