VTC / Audio-Visual Support Specialist

About the role

Location: Fort Hood, TX; White Sands Missile Range, NM. Clearance required: Top Secret; SCI eligibility as required for SCIF support. Scope of Work: Provides video teleconference, secure VTC, and audio-visual engineering and event support across approximately 78 rooms and associated bridges and gateways at APG, Fort Hood, Fort Huachuca, and Fort Bragg, including MS Teams‑integrated room systems.

Responsibilities

• Set up, operate, tear down, and reconfigure VTC, SVTC, and AV room systems on a per‑event basis
• Complete a pre‑event readiness and communications check no less than two hours before each event, achieving zero contractor‑caused technical failures
• Operate and maintain VTC bridges, gateways, endpoints, and audio equipment for meetings, conferences, ceremonies, and training
• Apply DISA STIGs and mandated patches to all VTC and collaboration components and remediate vulnerabilities within the compliance window
• Provide immediate outage reports and monthly utilization reports
• Manage legacy SVTC systems until formally decommissioned

Qualifications

• High school diploma or equivalent (minimum)
• U.S. citizenship
• Ability to speak, read, write, and understand English proficiently
• Proficiency with computers and Microsoft Office software
• Active Secret clearance; Top Secret clearance required for any employee who handles COMSEC
• DoD 8140 / 8570.01‑M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment