Technology/ Audio Visual Support Specialist
Job Summary
We are currently seeking a Full-Time Technical Support Specialist/Media Specialist to provide support to students, faculty and staff in a fast-paced educational environment with a 1:1 laptop program grades 5-12. This year-round position, including summer, will support the successful operation of the School's technology program and audio visual needs.
Essential Functions
Strong understanding of jamf PRO and managing Apple macOS and iOS systems
Proven experience troubleshooting and fully resolving all technical issues by identifying and implementing solutions with the help of high-level support
Managing day-to-day operations of the help-desk, managing the ticketing system and providing technical assistance and support for all technology users. This involves creating and maintaining logs of issues and prioritizing and communicating resolution with users.
Excellent communication skills, both written and verbal
Providing step-by-step end-user training as needed for hardware/software. This may involve writing "how-to" documentation and videos
Assist with monitoring and maintaining the school's computer systems and networks
Responsible for tech setups for meetings and special events which often happen in the evenings. Requires providing occasional tech support on weekends/evenings
An understanding or willingness to learn the use of soundboards and lighting for audio-video presentations and events is also important
Qualifications
Three or more years of experience supporting multiple users in Mac and Windows environments including applications and hardware
College or technical degree in the technology field or a high demonstrable technical aptitude and substantial professional experience that provides equivalent knowledge, skills, and abilities
On-going professional development to ensure that you remain knowledgeable of relevant technology that would benefit the efficient help-desk and tech support operations
Demonstrated hands-on experience in current technologies including state-of-the-art hardware and software capabilities
Preferred technical experience: Strong understanding Jamf Casper Suite, macOS and Windows 10 and 11 troubleshooting and support, Knowledge of wired and wireless networking basics, G Suite administration, Microsoft Office/Google Workspace for Education, Ticket management, Asset tracking, AV: soundboards, projectors, SmartBoards, wireless microphones, live streaming technology
Application Procedure
Please Apply Online at https://www.shgreenwich.org/about-us/employment