VT WFR Program Manager (VT, Colchester )

Major responsibilities include

• Centralized oversight, tracking systems, multi-channel support management, and State Family Programs Director advisory.
• Training, Developing and managing a team consisting of a Digital Marketing Manager and Employment Specialists.
• Development and implementation of Employment Outreach Program, Employment Coordination and Outreach Activities, Community Capacity Building, Training Development, Data Collection, Reporting, Publications and Briefings.
• Maintain a continuous operational presence at the designated Work for Warriors Regional Hubs throughout the state during core hours to ensure localized Service Member and Veteran Support.
• Afford daily supervision and management to the Work for Warriors (WFW) Team and serve as IGH’s primary conduit for information flow to and from Team members and the COR for the contract.
• Recruiting and identifying highly quality candidates, train new hires, train incumbents on new systems, procedures and processes, collect data for reporting program progress and metrics for individuals and the program.
• Provides Human Resource (HR) objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees for the WFW positions throughout Vermont.
• Communicates job expectations, planning, monitoring, appraising, and reviewing job contributions.
• Plans and reviews compensation actions while enforcing policies and procedures.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews.
• Prepares and completes action plans.
• Implements and monitors production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends and determining system improvements while ensuring that the standards are met by all employees.
• Maintains an annual budget by scheduling expenditures, analyzing variances and initiating corrective actions as deemed necessary by the customer or IGH leadership.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
• Reviews, evaluates, and enhances all contract deliverables to the customer produced by each Team Member.
• Enhances the department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishment.
• Establish and maintain a pipeline of target opportunities to ensure continued growth of the company.
• Conduct ongoing and routine outreach to existing and potential clients.
• Identify, escalate, and resolve issues affecting successful project performance.
• Establishes and maintains a close working relationship with subcontractors and prime contractor partners.
• Contributes to the overall corporate strategy development in the areas of Program Management and Business Development.
• Covers onboarding tasks within the Vermont National Guard including assignment of a Trusted Agent for TASS Activities.
• Coordinates Security Clearances for WFW Team members with the Trusted Agent, ensures information is transferred into Defense Enrollment Eligibility Reporting System (DEERS).
• Coordinates issuance of Common Access Cards in a timely manner.
• Monitor attendance and performance of members of the WFW Team.
• Approve Time sheets daily.
• Conduct counseling of members of the WFW Team while documenting and making necessary corrective actions.
• In conjunction with the COR, manage travel required to support the mission of the WFW Team, review, approve and submit Requests for Reimbursement in a Timely manner.
• Be knowledgeable of able to perform all tasks required of WFW Team members.

Experience

• Minimum 5 years of experience in program management, employment outreach, or veteran transition services.

Competencies

• Demonstrated ability to evaluate program processes and provide strategic recommendations.
• Experience advising senior stakeholders (e.g., State Family Program Director).
• Proficiency in operational oversight, including tracking systems and managing multi-channel support services (e.g., call centers).

Educational Requirements and Training

• Bachelor’s degree in business administration, Human Resources, Management, or related field.
• The Government may accept an equivalent combination of education and experience (e.g., 4 years of relevant military or professional experience in lieu of a Bachelor's degree).
• Must successfully complete:
• Awareness Training (AT) Level 1
• iWatch Training
• Information Assurance (IA) Training
• OPSEC Training
• Other training as required to successfully fulfill job requirements

Benefits

Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.