VST - Volunteer Support Technician (KY, Frankfort)

About the role

Interactive Government Holdings, Inc. (IGH) seeks a qualified individual to serve as a Volunteer Support Technician (VST) for the Employer Support of the Guard and Reserve (ESGR) - State Committed Support program.

Responsibilities

• Work in close coordination and cooperation with State Chairs, and resident Guard/ Reserve leadership at the national, state, and local levels.
• Track compliance of State Committee volunteers, who have access to DOD-related Information Technology (IT) systems and any personal or sensitive information, annual Personally Identifiable Information (PII) and cybersecurity training.
• Perform analysis and feedback of current systems and programs to provide recommendations for improvement for compliance with DSSC policies and guidance.
• Provide input and recommendation for program improvement of the assigned area of the ESGR program to ensure compliance with ESGR's policies and guidance.
• Maintain all member data in ESGR systems of record (ESGR portal and EventPLUS).
• Maintain accurate data in EventPLUS and the MMS.
• Perform continuous monitoring to ensure information is accurate and available.
• Create events for all volunteer activities and complete the After-Action Report (AAR) in EventPLUS.
• Enter Patriot Award delivery confirmation details into EventPLUS and record Statement of Support signings.
• Enter volunteer hours for the previous month into MMS.
• Manage registration for all Employer outreach events in EventPLUS.
• Provide data from ESGR systems to State Chair on volunteer’s contributions and outstanding employers of RC members as requested by the State Chair.
• Support volunteers in establishing working relationships with DSSC customers, stakeholders, strategic partners, and strategic alliances to enhance volunteer engagement in support of the ESGR mission.
• Provide basic Information Technology assistance to volunteers, such as resetting passwords and log-in assistance for the ESGR Portal.
• Provide administrative support to each state/territory chair and the HQ ESGR support staff in the planning and execution of SC activities in accordance with the guidance contained in ESGROI.
• Keep the State Chair informed of all communications between the SC and HQ ESGR.
• Provide Ad Hoc reports using MMS and EventPLUS to the State Chair or HQ ESGR.
• Validate the accuracy of USP&FO and EventPLUS reconciliation reports and inform committee volunteers of status of funds.
• Facilitate communications and activities between HQ ESGR SC leadership and committee volunteers by distributing emails, flyers, and volunteer training information to volunteers.
• Aid committee leadership with access to ESGR award nominations, formatting of award recommendations, and deadlines for submission.
• Coordinate committee volunteer participation in Military outreach briefings.
• Conduct quarterly validations of the accuracy of committee contact information and leadership information posted on the esgr.mil state page.
• Ensure volunteers have all information required to effectively plan and execute the SC Military Outreach, Employer Outreach, Volunteer Training, Volunteer Awards, Public Affairs and Ombudsman missions.
• Ensure volunteers are aware of the ESGR online resource library in MMS and content contained therein.
• Act as a non-accountable official (NDEA) in DTS.
• Review travel vouchers prior to submission to ensure proper voucher completion.
• Maintain a tracking system of volunteer travel reimbursements; follow-up when a voucher is returned; and verify payment issuance.
• Ensure that volunteers have a valid volunteer agreement, Department of Defense Form 2793, prior to preforming volunteer service and that the completed form is saved in the volunteers’ MMS record.
• Document and submit volunteer hours for the previous month into MMS no later than the 6th of each month.
• Other duties as assigned.

Requirements

• Have familiarity with the National Guard and Reserve Component Organizations.
• Have familiarity with the Uniformed Services Employment and Reemployment Rights Act (USERRA) of 1994, related DoD Directives and Instructions, respective RC policies and Instructions, or policies related to the same.
• Demonstrate a high level of proficiency in Microsoft 365 programs, to include advanced capabilities in Microsoft office, Excel, PowerPoint and Teams.
• Proficient using the government travel systems Defense Travel System (DTS), EventPLUS, MMS, ESGR.mil and Freedom Award Nomination applications.
• Proficient in accurately placing orders with the Marketing Fulfillment vendor.
• Be a US Citizen.
• Possess a Valid State Driver’s License.
• Able to pass a Tier 3 (T3) Defense Counterintelligence and Security Agency (DCSA) Background Investigation.
• Comply with a regular five (5) day work week schedule, with occasional flexibility to work occasional evening and weekend events.
• Some travel required.