VSC Level 3 Claims Adjuster

About the role

We are a fast-growing company looking to expand our team with people who have great character, take pride in their work, and want to build a career. If this sounds like you, we would love to hear from you!

Responsibilities

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities
• Verify claim information, including coverage, eligibility, and supporting documentation
• Conduct thorough investigations and assessments to determine the validity of claims and contract coverage
• Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues
• Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process
• Accurately and efficiently process claims within established timelines
• Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally
• Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims
• Maintain accurate and organized claim records and documentation
• Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures

Requirements

• Equivalent experience in Claims Administration or a related field
• 5+ years of recent experience in automotive claims administration or a similar role
• Strong understanding of automotive systems, components, and repair processes
• Familiarity with warranty regulations, guidelines, and best practices within the automotive industry
• Exceptional attention to detail and analytical skills
• Excellent communication and interpersonal skills
• Ability to handle multiple claims while maintaining accuracy and efficiency
• Proficiency in using claims management systems and software
• Strong problem-solving and decision-making abilities
• Ability to work independently and collaboratively in a team environment
• High level of professionalism and attention to detail
• Pass drug screening and background check
• Proactive, reliable, and trustworthy
• Takes pride in their work and enjoys working as part of a team
• Protects the organization's value by keeping information confidential
• Self-starter, needing little or no supervision

Qualifications

• Pass drug screening and background check
• Self-starter, needing little or no supervision

Skills

• Claims Administration
• Automotive Systems and Components
• Warranty Regulations and Guidelines
• Customer Service
• Claims Management Systems and Software
• Problem-Solving and Decision-Making
• Teamwork and Collaboration
• Attention to Detail
• Professionalism and Confidentiality

Benefits

• Competitive compensation with bonus/incentive potential
• Payroll processed weekly with direct deposit
• Healthcare options including medical, vision, and dental
• 401(k) savings and retirement plans
• Life insurance
• Paid time off
• Growth opportunities

Pay

• Competitive compensation with bonus/incentive potential

Schedule

• Payroll processed weekly with direct deposit