VSC Claims Adjuster

About the role

As an Automotive Warranty Claims Adjuster, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability. This position offers an opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company where people and their development are prioritized.

Responsibilities

• Answer inbound calls from customers, repair facilities, and dealers.
• Initiate automotive claims, gather pertinent information, and document details in the Toro database.
• Research contracts to verify coverage and claim eligibility.
• Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
• Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods.
• Explain repair procedures and contract terms clearly to customers.
• Provide claim summaries and notes to Team Leads and Supervisors for review.
• Process vehicle information, physical mail, and administrative tasks related to claims.
• Perform callbacks to repair facilities and customers as directed.

Requirements

• At least 2 years of experience in automotive repair/claims or call center customer service.
• High School Diploma or equivalent (ASE certification preferred).
• Strong customer service and communication skills.
• Accuracy and speed in data entry (30 wpm with high accuracy).
• Solid critical thinking and organizational skills.
• Adaptability and teamwork in a fast-paced environment.
• Fluency in Spanish is considered a strong asset.

Benefits

• Flexible Health, Dental, and Vision insurance.
• 401(k) with company match.
• Paid time off (PTO).
• Employee and family assistance program.
• Performance bonus.
• Hybrid work environment with flexibility and access to inspiring workspaces.

About Us

iA American Warranty LP is part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, and progressive special markets. Founded in 1892, iA Financial Group is a stable and solid employer committed to long-term employee development.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time.