Claims Adjuster

About the role

This position is onsite at the Corporate Headquarters located in Kenosha, WI. The Claims Adjuster II is responsible for adjusting claims from franchisee and corporate (Auto, Fleet, GL/PL and Property/Inventory) losses with minimal supervision. Additionally, the individual will review, respond, and negotiate third‑party settlements with claimants and attorneys. The individual will be expected to handle claims from basic to moderate levels of complexity, including bodily injury.

Responsibilities

• Handle all aspects of claims administration for all property and casualty claims, coordinating claims to closure for the company and franchise network worldwide with minimal supervision (average claim caseload: 90‑125).
• For casualty claims, conduct thorough investigations, evaluate damages and liability, and negotiate settlements with claimants or their attorneys.
• For property and franchisee inventory claims, investigate, evaluate damages, and negotiate settlements directly with Snap‑on franchisees and insurance carriers.
• For all claims, effectively establish reserves and manage all files for prompt closure.
• Coordinate and liaise with insurance carriers on franchisee & corporate programs in the areas of General Liability and business auto programs.
• Responsible for settlements within Snap‑on's self‑insured retention.
• Support financial reporting of losses to Snap‑on SecureCorp.
• Maintain accurate notes on claim history within the claim system.
• Review, document, and evaluate medical records and negotiate third‑party settlements with claimants and attorneys.
• Support Snap‑on SecureCorp Insurance with agency administration and claims handling.
• Act as first level of escalation in complex claim handling situations with entry‑level adjusters.

Requirements

• Bachelor's degree with 5+ years of claims handling and insurance company experience.
• Adjuster insurance licensing in all states that require a license and maintain accreditation.
• Working knowledge of insurance coverage with investigative, analytic, and negotiating skills.
• Prior experience with a national insurance carrier, or third‑party administrator.
• Previous experience maintaining an independent caseload.
• Compliance with department claim standards and best practices.
• Preferred insurance certifications: Associate In Claims (AIC), Certified Risk Manager (CRM), Associate in Risk Management (ARM), Chartered Property Casualty Underwriter (CPCU); casualty license for Auto, GL and Property in home state, CA, TX, FL, NY & GA.

Skills

• Excellent computer skills with knowledge of Microsoft Office package.
• Interpersonal skills to work effectively with franchisees, employees, and experts.
• Proficiency in verbal and written communications, including report writing.