VPP Operations Analyst, Contingent Worker

About the role

Magnit Direct Sourcing on behalf of Toyota is currently hiring a VPP Operations Analyst for a temporary assignment in Plano, Texas. This is a 12-month contract. The pay range for this role is between $40.00 - $50.00/Hr. Benefits include Medical, Dental, Vision, and 401K.

Responsibilities

Toyota Financial Services’ Voluntary Protection Products Department/VPP Domain Department is seeking a highly skilled and motivated VPP Technology Analyst. The person in this role is responsible for supporting the VPP Department and VPP Domain as related to system and project related functions, production support, supporting initiatives, and driving efficiencies for VPP sales, management, and administration processes.

• Operational Management: Act as lead point of contact for day-to-day operations within VPP Department and VPP Domain
• Manage, track and analyze cases from intake through resolution, ensuring timely follow-up and escalation as needed
• Partner with Application Management Support (AMS) on incident and problem management processes
• Monitor operational workflows and identify process gaps, recommending improvements to increase efficiency and consistency
• Analyze recurring field questions and issue trends to identify root causes and recommend process or training improvements

The Analyst will also be responsible for Technology Project Administration, including acting as a SME and VPP contact for projects related to VPP Domain system enhancements, assisting with gathering and writing business user stories, and managing user stories in Jira system.

• Configure product, plan and pricing changes in the StoneEagle Admin system, partnering closely with the VPP Product Operations and Product Development teams for requirements gathering and testing
• Assist VPP Domain Product Owners with Jira backlog grooming and prioritization for VPP Domain factories
• Assist with developing and executing test scenarios in various TEST environments and ensure successful test results
• Manage the Secure Online Reporting (SOLR) invoice and billing process
• Support weekly manual payment exception processing for accounting downstream systems
• Provide support to the VPP Reinsurance Team with wire transfers for dealers

The Analyst will also be responsible for Process/System Improvements, including providing operational perspective and knowledge in the development of and modifications to VPP-related system applications, creating and maintaining VPP system process maps and SOPs, and using Kaizen and Toyota Business Practices (TBP) methodologies to develop and implement process improvements.

• Create/revise/communicate training materials related to VPP technology projects
• Create/revise/post FSBs as requested
• Special VPP projects as assigned

Qualifications

• 4-year college degree (BA or BS)
• 3 or more years of relevant work experience in technology operations, field support, operations management, or a similar field/industry
• Working knowledge of technology products, processes, and operational workflows
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Visio, and Word
• Excellent oral and written communication skills, including the ability to create clear business communications and presentations
• Proficiency with Jira OR any other ticketing system OR similar case and workflow management tools
• Aptitude for business system configuration and supporting operational system processes
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities

An added bonus is Agile Certification and Agile methodology/initiative planning and launch experience.

Work Authorization

Magnit Direct Source does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Magnit Direct Source support or sponsorship for immigration-related employment.