VPII – Identity & Access Management (IAM), Production Reliability & Agentic AI

Job Overview

This VPII, Identity & Access Management (IAM), Production Reliability & Agentic AI role is a pivotal leadership position within LPL’s Identity & Access Management organization, accountable for the real-time reliability, resilience, and uptime of IAM platforms serving the firm’s enterprise ecosystem. The role combines hands-on production leadership including ownership of high-severity incident response with a forward-looking mandate to design, deploy, and govern AI-assisted and agentic capabilities that continuously improve stability and operational outcomes.

Responsibilities

• Own IAM production reliability and uptime outcomes across LPL IAM platforms; establish and manage measurable availability, recovery, and stability objectives.
• Personally lead major IAM production incidents and outages, serving as incident commander for high-severity events and ensuring rapid restoration and clear executive communication.
• Translate lived production experience into architectural and operational improvements that strengthen system resilience.
• Design, build, deploy, and govern agentic AI capabilities that monitor signals, investigate events, and recommend mitigations while maintaining strong human accountability.
• Institutionalize learning from failure through rigorous post-incident reviews that feed engineering backlogs and AI model improvements.
• Lead IAM modernization initiatives across identity lifecycle management, authentication, privileged access, and governance automation.

Requirements

• Senior leadership experience owning uptime, resilience, and incident outcomes for mission-critical IAM or security platforms.
• 5 or more years IAM domain expertise, including identity lifecycle management, authentication, privileged access management, and cloud identity.
• Experience converting operational incidents and risk into systemic resilience and automation improvements.
• Experience applying AI or advanced automation in production environments with appropriate governance and controls.

Core Competencies

• Major incident leadership with calm, decisive execution under pressure.
• Demonstrated executive influence and cross-functional leadership in complex enterprise environments.
• Reliability engineering and systems-thinking mindset.
• Human-in-the-loop AI governance and accountability.

Preferences

• Experience operating in highly regulated environments.
• Experience modernizing legacy identity platforms without sacrificing uptime.
• Experience building or leading AI-assisted operations or agentic systems.