VP, Treasury Operations Onboarding Manager

Overview

Banc of California, Inc. is a bank holding company with over $34 billion in assets and the parent company of Banc of California. The bank provides banking and treasury management services to small, middle market, and venture-backed businesses.

About the Role

The VP, Treasury Operations Onboarding Manager is responsible for the overall leadership, oversight, and execution of the Bank's Treasury Management Operations (TMO) department. This role manages multiple Treasury Services functions and leaders, ensuring operational excellence, strong risk controls, regulatory compliance, and high-quality client experience.

Responsibilities

• Provide direct leadership to a multi-layered team, responsible for Investment Sweep Accounts, ACH Origination, Business Online Banking, and FTP integrations.
• Set clear expectations and accountability for managers and staff supporting Treasury Operations.
• Maintain overall accountability for Treasury Services risk management, including operational risk identification and mitigation.
• Provide end-to-end oversight of the ACH Origination program, including client onboarding, ongoing monitoring, and renewals.
• Ensure compliance with NACHA Rules, Bank policies, and applicable regulatory requirements while actively monitoring key risk indicators.
• Provide oversight of online banking fraud investigations and resolutions, including initial assessment, coordination with internal partners, documentation review, and escalation of findings and recommended actions in line with established procedures.
• Oversee the development, review, and ongoing maintenance of department policies, procedures, and control documentation.
• Ensure department compliance with Bank policies, regulatory requirements, and vendor management standards.
• Serve as the primary owner for Treasury Management Operations audits.
• Ensure timely, accurate responses to audit requests and execution of remediation plans.
• Apply consistent, sound decision making within assigned approval limits and use escalations as development opportunities for staff.
• Develop, enhance, and maintain internal processes and technology workflows with a focus on continuous improvement and innovation related to the onboarding and servicing of Treasury Products and Services.
• Collaborate with internal partners and external vendors to drive process improvement initiatives.
• Identify opportunities to streamline, automate, or restructure TMO processes to improve efficiency and reduce risk.
• Recommend enhancements to existing products and service models to improve scalability and client experience.
• Design and manage volume-based metrics to support workforce planning and guide operational and strategic priorities.
• Monitor key indicators related to volume, errors, exceptions, client impacts, and SLA adherence.
• Ensure management reporting accurately reflects operational performance and risk posture.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach and train employees.

Requirements

• Minimum 8 years of relevant back-office banking experience, with a focus on Business Online Banking and ACH Origination operations.
• 5 years’ experience in risk management, fraud prevention, or operational controls within treasury management or commercial banking preferred.
• Advanced knowledge of Treasury Management products and services.
• Strong customer service orientation with a focus on client protection and experience required.
• Excellent written and verbal communication skills.
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail and strong analytical judgment.

Qualifications

• High School diploma or equivalent required.

Benefits

• Financial Security: Eligible to participate in the company's 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Partnerships with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: Tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

Pay

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Schedule

N/A