VP, Subrogation Recovery Unit Manager

About the Role

The VP, Subrogation Recovery Unit Manager leads the subrogation recovery function for property, auto claims, and workers compensation. This role focuses on managing external subrogation vendors, the internal recovery team, legal, and claims teams, while also providing oversight to ESIS’ external claim investigation vendor. The position ensures optimal financial results, operational excellence, and effective collaboration across claims, underwriting, and senior leadership.

Responsibilities

• Oversee and manage all external subrogation vendors, including subrogation legal teams, ensuring high performance in day-to-day recovery operations for property and auto matters.
• Oversee the internal recovery team, primarily handling workers compensation.
• Lead and develop the internal management and claims team responsible for supervising outside vendors and handling subrogation claims.
• Drive financial accountability for recovery results delivered by external vendors, including monitoring KPIs, budgets, and settlement outcomes.
• Exercise closing and settlement authority on the highest value and most complex claims, ensuring compliance with company standards and maximizing recovery.
• Serve as the primary liaison with senior leadership, providing regular updates, strategic recommendations, and performance reporting.
• Collaborate closely with underwriting teams to share insights, trends, and recovery opportunities that impact risk selection and pricing.
• Interface with claims property and auto disciplines to ensure seamless coordination and alignment of recovery strategies.
• Maintain and enhance strong subrogation and/or claims practices, leveraging industry best practices and regulatory compliance.
• Develop and implement strategies to improve recovery rates, vendor performance, and process efficiency.
• Provide oversight to the Investigation Vendor for internal and external claims, including service expectations and results.

Requirements

• Extensive experience in subrogation and/or claims management, preferably in property and auto lines.
• Proven track record of managing external vendors and legal teams in a high-volume, results-driven environment.
• Demonstrated leadership experience, including managing and developing management-level staff.
• Strong financial acumen with experience in budget oversight and performance management.
• Excellent communication skills, with the ability to influence and present to senior leadership.
• Experience interfacing with underwriting and claims disciplines.
• Bachelor’s degree required; advanced degree or relevant certifications preferred.

Skills

• Strategic thinking and problem-solving
• Strong negotiation and settlement skills
• Vendor management and performance optimization
• Cross-functional collaboration
• Executive presence and communication

About Us

Chubb is a world leader in insurance, with operations in 54 countries. The company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.