VP, Strategic Account Management

About the role

We're seeking a VP of Strategic Account Management to lead the team responsible for our largest customer relationships. This is a high-impact role for an accomplished SaaS leader who excels at developing teams, creating customer value, and driving sustainable growth. Success will be measured by maintaining retention of 96% or higher, expanding revenue, and increasing adoption of the Everbridge platform.

Responsibilities

• Lead, coach, and develop a high-performing team of Strategic Account Managers.
• Build and execute account strategies that increase retention, expansion, adoption, and long-term customer value.
• Strengthen executive customer relationships and position Everbridge as a trusted resilience partner.
• Identify growth opportunities and collaborate with Account Executives to expand existing accounts.
• Create scalable playbooks, campaigns, and training that strengthen the team’s solution-selling capabilities.
• Serve as an executive sponsor for key accounts, supporting renewals, negotiations, and strategic opportunities.
• Partner with Sales, Customer Success, Product, Marketing, and Professional Services to deliver an exceptional customer experience.
• Lead account, pipeline, territory, and forecast reviews, providing focused coaching and removing barriers to success.
• Deliver accurate forecasts and communicate performance, risks, and opportunities to senior leadership.
• Maintain a strong understanding of the market, Everbridge solutions, and our competitive differentiators.
• Consistently achieve or exceed retention, growth, and broader performance objectives.

Requirements

• 15+ years of enterprise software sales, account management, or related commercial experience.
• 10+ years of successful leadership experience in a SaaS sales or account management organization.
• A proven record of improving retention, expanding strategic accounts, and achieving revenue targets.
• Demonstrated success recruiting, coaching, and retaining high-performing teams.
• Strong executive presence and the ability to build trusted relationships across complex organizations.
• Expertise in consultative selling, account planning, opportunity development, and negotiation.
• Strong analytical, problem-solving, presentation, and communication skills.
• Proficiency with Salesforce or a comparable CRM platform.
• Fluency in English and willingness to travel approximately 30–40%.

Preferred Qualifications

• A bachelor’s degree in business, finance, economics, marketing, communications, engineering, or a related field.
• Experience in critical communications, telecommunications, business continuity, disaster recovery, resilience, security, or related technologies.

Pay

The reasonably estimated salary for this role at Everbridge ranges from $174,000 to $249,000 a year and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.

Benefits

• Healthcare, dental, parental planning, and mental health benefits.
• Disability income benefits, life and AD&D insurance.
• A 401(k) plan and match.
• Paid time off.
• Fitness reimbursements.