VP, Solutions Engineering

About the role

Build and lead Trustly's US Solutions Engineering team — covering pre-sales engineering, implementation, and technical account management across our merchant base
Own the technical onboarding experience for new merchants — driving down time-to-live, reducing integration friction, and ensuring merchants launch with confidence
Partner with Sales and Commercial teams on enterprise deals — leading technical discovery, scoping integrations, and presenting Trustly's capabilities to merchant engineering and product teams
Act as the primary escalation point for complex technical merchant issues — coordinating with Product and Engineering to drive resolution and feed learnings back into the product roadmap
Develop scalable integration resources, documentation, and tooling that enable merchants to self-serve and reduce support burden over time
Establish metrics and reporting for Solutions Engineering performance — time-to-integrate, merchant health, escalation volume, and team productivity

Requirements

• 10+ years of experience in solutions engineering, technical account management, or integration engineering, with at least 3 years in a leadership role
• Deep technical background — comfortable reading and writing code, reviewing API documentation, and engaging directly with merchant engineering teams on integration challenges
• Strong commercial instincts — you understand how technical decisions affect merchant outcomes and revenue, and you know how to communicate tradeoffs to both technical and non-technical audiences
• Experience in payments, fintech, or API-first platforms strongly preferred; familiarity with ACH, payment APIs, and webhook-based integrations a plus

Qualifications

• Builder mindset — you're energized by standing up a function, creating processes from scratch, and building a team in a fast-moving environment
• Excellent communicator and cross-functional partner; you earn trust quickly with merchants and internally with engineering and commercial stakeholders alike

Skills

• Strong problem-solving and analytical skills
• Ability to manage multiple projects and priorities simultaneously
• Excellent communication and interpersonal skills
• Experience with project management tools and methodologies

Benefits

• Flexible paid time off & generous PTO accrual plans
• Comprehensive medical, dental, vision, and other insurances
• FSA & HSA plans for medical and dependent care
• Home office set-up allowance
• Internet stipend
• Retailer plan match for 401k and RRSP
• Gender-neutral paid parental leave, and more!