VP Showrooms - Blue Nile

Retail Leadership & Talent Development

Lead, coach, and develop regional and store managers and their organizations; act as a force multiplier who elevates direct reports rather than operating tactically.
Set the retail operating model, talent strategy, and organizational structure in partnership with HR and Finance.
Champion a high-performance culture grounded in accountability, collaboration, diversity, inclusion, and customer obsession.
Build succession pipelines at every level of the retail organization to support sustainable growth.

Senior Executive Business Partnership

Build peer-level relationships with senior executives across eCommerce, Marketing, Merchandising, Customer Care, Supply Chain, and Finance.
Translate brand strategy and customer experience priorities into a coherent retail roadmap anchored in measurable outcomes, not activity.
Represent the retail channel in executive forums; communicate performance, risks, and trade-offs in clear business terms.
Serve as the primary liaison between retail operations and corporate leadership, ensuring alignment on company priorities.

Retail Strategy & Growth

Own the multi-year retail growth strategy, including store expansion, market penetration, and innovative showroom formats.
Monitor market trends, competitive dynamics, and consumer behavior to adapt strategies and maintain Blue Nile’s competitive position.
Drive evaluation and adoption of emerging retail concepts and technologies in partnership with the broader Digital & Technology organization.
Ensure consistency and high performance across all locations through defined standards, KPIs, and governance cadences.

Customer Experience & Operational Excellence

Champion a customer-obsessed culture, ensuring a superior and consistent shopping experience across all showroom locations.
Establish and monitor KPIs spanning sales performance, customer satisfaction, Net Promoter Score, and operational efficiency.
Gather and analyze customer feedback to continuously improve service, operations, and in-store experience.
Implement loyalty and retention initiatives that deepen customer relationships and drive repeat purchase behavior.
Maintain high standards for store appearance, visual merchandising, and operational procedures.

Financial Stewardship & P&L Ownership

Own the retail operating budget, capital plan, and full P&L including loss prevention responsibility for store operations.
Drive revenue growth and profitability through strategic planning, disciplined execution, and cost optimization.
Collaborate with Finance to monitor financial performance, develop forecasts, and hold the organization accountable to targets.
Drive continuous improvement in cost efficiency, workforce productivity, and inventory management.

Compliance & Standards

Ensure all store operations comply with company policies, industry regulations, and applicable legal requirements.
Establish and enforce operational standards that protect the brand, employees, and customers.
Partner with Legal, HR, and Risk Management to proactively address compliance and people-related matters.