VP / Senior Director, Professional Services Consulting

Responsibilities

• Provide a constantly maintained, comprehensive 360-degree view of all active projects and portfolio health within the services delivery organization.
• Publish and maintain a single, accurate source of truth for the Services and Revenue teams across all active projects and deals.
• Build compelling decks and professional presentations for internal leadership and external executive stakeholders (customers and prospects).
• Cook up and drive productive weekly cross-functional meetings, ensuring actions and decisions are captured and executed.
• Join high-value customer and prospect meetings to capture critical strategic insights that inform delivery strategy and improve our GTM motion.
• Run high-impact brainstorming and working sessions directly with customers and prospects to frame solutions and accelerate decision-making.
• Partner with Revenue leadership to drive the "selling of services." You will run whiteboarding sessions, brainstorming workshops, and strategy meetings with our most high-value prospects.
• Own the "Health of the Business" reporting. You will publish active deal lists and project status reports, ensuring no information silos exist between Sales and Services.
• Build and present professional decks for external stakeholders, translating technical delivery details into executive-level value propositions.
• Drive consistency in how we scope, present, and report on work. You will help ensure that promises made during the sales cycle are clearly communicated to the delivery teams.
• Work closely with the CRO, COO, and Services Leads to identify expansion opportunities within current accounts.

Qualifications

• A proven track record in professional services and consulting, specifically within the content management and digital experience space.
• A strong, established consulting background is a must. You are expected to bring a consultative approach to both internal operations and external client engagements.
• Deep knowledge and understanding of the latest LLMs, Infrastructure, and Agentic Solutions in the market.
• Direct, hands-on experience and deep understanding of the Content Management System (CMS) space is required, specifically with platforms such as Sitecore, Adobe, and/or legacy CMS systems.
• Approximately 5-10 years of experience in selling CMS-related professional services, demonstrating an ability to frame complex solutions and manage sales alignment.
• Prior experience with System Integrators (SIs), digital agencies, or large service organizations is highly valued and a significant plus.
• A strong background in the enterprise CMS space (Sitecore, Adobe, Legacy), understanding the nuances of enterprise implementations.
• Experience in SIs or Service Organizations is a major positive; you understand billable utilization, scoping, and margin.
• You are organized and data-driven, capable of maintaining complex project lists and status reports without administrative support.

Compensation & Benefits

• The starting salary for this role is $200,000 with bonus potential.
• Benefits include health, dental, and vision insurance, 3 weeks paid vacation, paid sick leave, paid company holidays, Safe Harbor 401(k) with employer matching, continuing education stipend, and a 3-week paid sabbatical after your 5th anniversary.

Hybrid Expectations

This is a hybrid position. Candidates are expected to work on-site at our Reston or Chicago office 3 days per week.