VP, Senior Community Manager

Branch Leadership & Operations

• Provide day-to-day leadership and oversight for multiple branches or hub locations, ensuring consistent execution of service standards, policies, and procedures
• Oversee and manage branch operations including account opening, account maintenance, transaction processing, audits, and operational controls
• Lead, coach, and develop branch staff through hiring, onboarding, training, performance management, and employee relations
• Resolve client escalations promptly and professionally, exercising sound judgment and accountability
• Foster a high-performance, positive, team-oriented culture with clear expectations, accountability, and recognition
• Maintain up-to-date knowledge of operational policies and procedures and ensure timely communication and adoption of updates across branch personnel
• Maintain full compliance with all regulatory requirements, internal controls, audits, and risk management standards
• Maintain strong organizational discipline across locations, including scheduling, coverage, documentation, and reporting
• Perform hands-on support to branch staff with account opening, servicing, and core branch operations when needed
• Represent the Bank professionally with clients and community partners
• Perform other duties as assigned

Business Development & Deposit Growth

• Own and deliver deposit growth and business development goals across assigned branches
• Proactively build, manage, and expand relationships with local businesses, nonprofit organizations, professional networks, and community leaders
• Serve as a visible ambassador of the Bank in the community through networking events, partnerships, and outreach activities
• Generate new business deposits through outside sales efforts, referrals, and relationship-based prospecting
• Partner closely with Treasury, Commercial, and Relationship Banking teams to identify opportunities and deepen client relationships
• Track and report business development activity and results, ensuring consistent progress toward performance targets
• Balance internal leadership responsibilities with a strong external, revenue-focused presence

Supervisory Responsibilities

• Supervise assigned employees by organizing and monitoring work progress
• Recruit, develop, and retain high-performing teams
• Manage employee performance, coaching, corrective action, and employee relations matters
• Ensure leadership presence across locations through planned rotation and coverage
• Lead and model disciplined execution of both operational and business development priorities

Qualifications

• Associate’s Degree required; Bachelor’s Degree preferred
• Minimum of 8 years of branch banking experience required, including direct responsibility for operations and customer service
• Minimum of 4 years of people management experience required, preferably leading large teams across multiple branch locations and/or remote environments
• Demonstrated success building community relationships and generating deposits for a bank
• Pioneered ability to meet or exceed business, growth, or deposit targets
• Strong working knowledge of branch operations, Treasury products, and applicable banking laws and regulations
• Experience managing employee relations issues with sound judgement, professionalism, and discretion
• Exceptional organizational, prioritization, and time-management skills, with strong attention to details
• Exceptional communication, negotiation, and decision-making skills, with the ability to influence and build trust at all levels
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent verbal, written, and interpersonal communication skills
• Self-motivated, self-directed, and results-oriented
• Able to work independently and within a team; solution-oriented with a collaborative approach