VP of Community Management

About the role

The Vice president is an experienced community management professional who provides management, direction, leadership, and oversight to ensure the accounts are maintained and operated in accordance with the company standards and established community objectives. The position is responsible for developing programs and systems to support the strategic direction and aligning business plans with organizational objectives. This position will report directly to the President and will serve as a member of the senior leadership team.

Responsibilities

• Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s community management team.
• Build and maintain positive client relationships with Board Members, Vendors, and our team members.
• Monitor properties within your assigned portfolio to ensure compliance with company standards. Coach and mentor the Property Manager Team to meet company standards.
• Conduct weekly one-on-one meetings with the property managers assigned to you.
• Aid in recruiting, training, and developing a highly motivated and effective team of property managers.
• Provide guidance, leadership, and coaching to property managers and other direct reports.
• Communicate changes in policy and procedures to clients and property managers.
• Acquire and maintain current knowledge of state and regulatory agency statutes and each client’s community document, policies, and procedures.
• Provide constructive and timely performance evaluations.
• Process promotions, transfers, disciplinary actions, and terminations of the direct reports in accordance with company policy.
• This position requires up to 50% travel. Travel is primarily across the Raleigh market during the business day, although some out-of-the-area travel and overnight travel may be expected.

Qualifications

• Minimum of four (4) years of experience in Community Association Management and possess or will secure CAI designation of CMCA or higher within 12 months from engagement with CAS.
• Must possess strong managerial background.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to read, analyze, and interpret technical procedures, financial statements/audits, blueprints, regulations or documents with a similar degree of complexity.
• Must be proficient and have a good working understanding of latest technologies, such as but not limited to Office 365.
• Employee is sometimes required to work for extended periods of times being flexible in the hours which could include nights and weekends.
• Must have a valid NC driver’s license.
• Must have the ability to react and address emergency situations in a timely manner. Must be available to handle emergency calls.

Competencies

• Problem Solving/Analysis
• Customer/Client Focus
• Leadership
• Project Management
• Communication Proficiency
• Business Acumen

Who You Are

• Strategic Leader: Proven track record of driving revenue growth and market expansion by developing and executing innovative business strategies within the community management and property services sectors.
• Relationship Builder: Adept at fostering long-term partnerships with high-value clients, developers, and stakeholders, ensuring tailored solutions and exceptional service delivery.
• Team Empowerer: Skilled at building and leading high-performing teams, cultivating a culture of collaboration, and aligning talent with organizational objectives.
• Industry Expert: Deep knowledge of property management and high-end community services, with a focus on delivering unparalleled value to clients and residents.

Experience

• Minimum of four (4) years of experience in Community Association Management and possess or will secure CAI designation of CMCA or higher within 12 months from engagement with CAS.
• Must possess strong managerial background.

Preferred Experience

• 4-year college degree
• FrontSteps/Caliber software application knowledge.