VP, Revenue Operations

About the role

We are seeking a Director or VP of Revenue Operations to architect, scale, and optimize the revenue infrastructure across both Wishbone and Shepherd.

Responsibilities

• Build and own the long-term RevOps strategy across Wishbone and Shepherd by creating scalable operational frameworks that can support rapid growth.
• Serve as a strategic partner to executive leadership across Sales, Marketing, Partnerships, Customer Success, Product, Finance, and Data, enabling faster data-driven decision-making across leadership.
• Own CRM strategy, governance, and optimization across two separate revenue ecosystems, evaluating opportunities to standardize lead flows across each business, enabling scalable workflows.
• Develop reliable forecasting models across multiple revenue streams and GTM motions, creating a “single source of truth” across Sales, Marketing, Customer Success and Finance.
• Develop executive dashboards and operational reporting for pipeline, conversion, retention, expansion, and partner performance, improving reporting trust across the organization.
• Partner with Marketing and Growth teams to optimize the full customer lifecycle from lead generation through retention and expansion, creating alignment across acquisition, onboarding, account management, and partner success workflows.
• Ensure all revenue-facing teams are operating from consistent reporting and shared goals by improving visibility into CAC, conversion, retention, LTV, and revenue efficiency metrics.
• Build and lead a high-performing RevOps organization over time.
• Create strong operating cadences, accountability, and execution rigor.
• Create documentation, training, and enablement processes that support scale.
• Foster a culture of analytical thinking, continuous improvement, and operational excellence.

Requirements

• 5+ years in Revenue Operations, Sales Operations, GTM Operations, or related leadership roles.
• Experience supporting high-growth SaaS, marketplace, or multi-business organizations.
• Strong experience managing CRM ecosystems, reporting infrastructure, forecasting, and GTM processes.
• Deep understanding of marketing, sales, customer success, and partnership funnels.
• Proven ability to align multiple stakeholders across different business units and priorities.
• Experience building scalable operational systems in fast-moving environments.
• Strong analytical and financial modeling capabilities.
• Excellent executive communication and organizational leadership skills.

Qualifications

• BS/BA degree in Business, Computer Science, or a related field.
• Proven track record of driving revenue growth and operational excellence in complex, multi-faceted organizations.
• Experience with SaaS and/or multi-business revenue operations.
• Ability to manage multiple projects and priorities simultaneously.
• Strong interpersonal and communication skills, with the ability to influence and collaborate with cross-functional teams.