VP Retirement Services Officer

About the Role

Administer fiduciary trust accounts and relationships, primarily retirement services related, while maintaining a high standard of service and compliance with policies, procedures, and regulations. Maintain relationships with plan sponsors.

Responsibilities

• Administer retirement plan accounts and relationships while maintaining a high standard of service and compliance with policies, procedures, and regulations.
• Assist with day-to-day operations of retirement plans and amendments of Adoption Agreements, loan requests, and other inquiries.
• Assist with internal/external audits along with state and federal examinations.
• Provide client support with IRS and DOL investigations.
• Supervise, assist, and train assigned junior personnel.
• Ensure wishes of clients are carried out regarding investment objectives and payments to employees and retirees.
• Resolve problems reported by clients and others with guidance from department head.
• Aid clients regarding investment management, statements of accounts, taxes, remittances, and participant records.
• Keep informed of new developments, policies, procedures, and laws and regulations concerning retirement plans and institutional accounts.
• Participate in related business development activities and department revenue goals.
• Assist with the preparation of Qualified Plan testing, Form 5500, and any plan-related audit information on a timely basis for Retirement Service Accounts.
• Meet with existing/prospective retirees to educate them on benefit options.
• Participate and/or run one-on-one and group employee education presentations.
• Assume responsibility and accountability for relationship building to develop a deep understanding of assigned client’s business, industry, and needs around employee benefit programs and other financial services for growing account balances, adding participants, retaining retiree accounts, and developing referrals.
• Work closely with other Wealth Management divisions and Bank departments to ensure the client’s needs are met.
• Maintain all professional credentials/certifications and pursue continued educational opportunities as approved by management to maintain knowledge and proficiency.
• Maintain proficiency in utilizing available software used by Wealth Management to administer accounts.

Requirements

• Bachelor's degree in Business Administration, Accounting, or related field with five (5) years of direct or related experience in retirement services.
• An advanced degree or recognized industry certification is required.
• Maintain all applicable professional credentials and certifications and pursue continuing education opportunities as approved by management.

Supervisory Responsibility

This position requires supervision of employees, including but not limited to Assistant Retirement Services Officer(s).

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

• Frequently type or otherwise work with fingers.
• Talk, expressing or exchanging ideas by means of the spoken word, including conveying detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly.
• Hear and perceive the nature of sounds at normal speaking levels with/without correction; ability to receive detailed information through oral communication and make discriminations in sound.
• Specific vision abilities required include viewing a computer monitor and extensive reading.
• Sedentary work may require occasionally lifting up to 10 pounds and/or moving up to 25 pounds.
• Involves sitting most of the time with some walking and standing.

Travel

Occasional travel (could include overnight stays).

Skills

• Communication Proficiency
• Interpersonal Skills
• Customer/Client Focus
• Deadline Oriented
• Analytical Skills
• Ethical Conduct