VP, Product Management, Retail

What You Will Do

• Define the long-term product strategy and multi-year roadmap for the Retail business.
• Own the Retail product portfolio, including POS software, hardware, payments, inventory management, employee management, omni-channel commerce, customer loyalty, and reporting.
• Lead end-to-end product management from concept through launch and continuous optimization.
• Partner with Engineering and Design to deliver modern, cloud-based, AI-enabled retail solutions.
• Drive customer-centric product development through data, market insights, and merchant feedback.
• Balance innovation with operational excellence and platform scalability.
• Ensure seamless integration across the Merchant Solutions ecosystem.
• Commerce Innovation:
  • Develop differentiated omni-channel commerce capabilities.
  • Expand embedded financial services within retail workflows.
  • Build AI-powered solutions that improve inventory forecasting, merchandising, employee productivity, pricing optimization, and customer engagement.
  • Drive integrations with ERP, accounting, ecommerce, marketplaces, and third-party applications.
• Commercial Leadership:
  • Own Retail product business performance, including revenue growth, customer adoption, retention, and profitability in partnership with the Commercial Organization.
  • Partner with Sales and Marketing on commercialization strategies including pricing, packaging, and go-to-market.
  • Monitor market trends and competitive positioning.
• Leadership:
  • Lead and develop high-performing Product Managers.
  • Create a culture of innovation, accountability, customer obsession, and execution.
  • Drive cross-functional alignment across Engineering, Sales, Marketing, Customer Success, Finance, Operations, and Support.

What You Need To Have

• 12+ years in Product Management.
• Experience building retail commerce or POS platforms.
• Deep knowledge of retail operations, payments, inventory management, omni-channel commerce, and SaaS.
• Demonstrated ownership of large product portfolios and P&L responsibility.
• Experience leading cross-functional teams in complex matrix organizations.

Preferred Qualifications

• Experience with other SMB commerce platforms.
• Knowledge of embedded finance and AI-powered commerce.
• Experience managing international product portfolios.