VP ,Product Management, Services

What You Will Do

• Develop the long-term vision and product strategy for the Services vertical.
• Build a differentiated platform serving appointment-based and service-oriented businesses.
• Define investment priorities aligned with Merchant Solutions growth strategy.
• Identify emerging industry trends and customer opportunities.
• Drive platform expansion through new software capabilities and financial services.
• Own the complete Services product portfolio, including:
• Appointment scheduling
• Calendar management
• Mobile POS
• Field service management
• Invoicing and estimates
• Customer relationship management
• Memberships and subscriptions
• Digital payments
• Mobile workforce tools
• Team scheduling
• AI-powered business automation
• Embedded lending and financial services
• Customer communications and marketing automation
• Lead end-to-end product management from concept through commercialization.
• Partner with Engineering to build scalable, cloud-native solutions.
• Deliver seamless experiences across mobile, desktop, and in-person interactions.
• Leverage AI to automate scheduling, customer communications, staffing, and operational workflows.
• Create intuitive workflows that reduce administrative burden for business owners.
• Improve customer booking experiences.
• Simplify payments and financial management.
• Enable merchants to manage their businesses from anywhere.
• Own Services product financial performance in partnership with the Commercial Organization.
• Develop pricing and packaging strategies with the Product Marketing Team.
• Increase merchant adoption and customer lifetime value.
• Drive product-led growth initiatives.
• Support Sales with compelling product positioning.
• Lead a high-performing product organization.
• Partner across Engineering, Marketing, Customer Success, Finance, Risk, Operations, and Sales.
• Build strong relationships with strategic partners and ecosystem providers.

What You Need To Have

• 12+ years in Product Management.
• Experience with SaaS platforms serving SMBs or enterprise customers.
• Strong understanding of payments, software, commerce, and subscription businesses.
• Proven experience delivering customer-centric digital products.
• Experience in appointment-based software, field service platforms, healthcare technology, hospitality, or business management software.

What is very nice to have:

• Experience with AI-enabled SaaS products.
• Knowledge of embedded financial services.
• Experience leading product organizations in high growth fintech or commerce companies.

Pay

$220,000.00 - $330,000.00

The pay range applies to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.