VP, Product Design, Informatica

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. As the Vice President of Product Design, you'll drive the overall user experience across the Informatica portfolio, shaping the experience design vision, strategy, and implementation of the Informatica suite of Data Management and GenAI products used globally. This role collaborates closely with Data360, MuleSoft, Tableau, and Agentforce teams and reports directly to the SVP of Salesforce UX & Product Design.

Responsibilities

• Strategic Vision & Leadership:
  • Build a culture of customer obsession by embedding it into every facet of design strategy, championing real user problems, and fostering innovation.
  • Develop and articulate a compelling design vision shaped by design thinking principles—emphasizing empathy, ideation, prototyping, and testing.
  • Anticipate future challenges, drive clarity in high-ambiguity environments, and mobilize teams to deliver sustainable, high-impact solutions.
• Customer-Centric Product & Digital Design:
  • Lead the creation of intuitive and impactful solutions rooted in design methodologies, ensuring seamless, enjoyable, and efficient user experiences.
  • Collaborate with multidisciplinary teams to deeply understand customer needs at all product lifecycle stages.
  • Develop and implement experience strategies that prioritize holistic, end-to-end customer journeys and enhance usability, accessibility, and personalization.
  • Champion responsible design by guiding the team to leverage AI ethically, transparently, and with a focus on trust and user control.
  • Drive the use of modular, reusable design patterns to ensure flexibility, extensibility, and long-term platform cohesion.
• Team Leadership & Development:
  • Build, lead, and mentor a high-performing, multidisciplinary design team committed to innovation.
  • Foster a culture of customer obsession, creativity, and collaboration, empowering team members to contribute to customer-first solutions.
  • Recruit, nurture, and retain best-in-class global design talent.
  • Create conditions of trust and psychological safety where every team member can do their best work.
• Operational Design Management:
  • Establish workflows and systems that enable rapid, customer-driven design innovations while meeting timelines and budget constraints.
  • Prioritize resources toward initiatives that significantly enhance the customer journey.
  • Continuously evaluate and adopt cutting-edge agentic design and vibe coding tools aligned with customer needs and business goals.
• Stakeholder Collaboration:
  • Act as the voice of the customer in leadership meetings, ensuring strategies align with customer-first design principles.
  • Collaborate with other departments to consistently apply customer-focused design principles across all activities.
  • Drive strategic initiatives that enhance the end-to-end customer journey, emphasizing customer satisfaction and experience metrics.

Qualifications

• 15+ years of UX experience, managing and building teams while delivering enterprise products and solutions.
• Experience making key contributions to innovative, successful products with a strong understanding of AI technologies.
• Bachelor's or Master's in HCI, Industrial/Visual Design, Behavioral Science, or related discipline.
• Experience successfully leading and directing a large UX team.
• Expertise in user-centered design principles, UX design best practices, trends, and emerging technologies.

Skills

• Experience leading global teams that created high-quality enterprise and consumer software.
• Insatiable curiosity to experiment, iterate, and scale with cutting-edge technologies and tools.
• Success driving the evolution of sophisticated design systems.
• Expertise refining and enhancing the end-to-end customer journey to foster customer loyalty and retention.
• Detail-oriented yet capable of managing strategic, big-picture initiatives.
• Strong presentation, storytelling, and cross-functional communication skills, with the ability to align and inspire across executive and diverse audiences.
• Ability to make hard decisions and be accountable for them, even when the outcome is negative.
• Understanding of key business metrics and data and how they connect to design.

What Does Success Look Like?

• Delivering easy-to-adopt, impactful data solutions that scale to power Salesforce's vision for the Slack-powered Agentic Enterprise.
• Being the design champion and delivering the creative vision to build next-generation products and services.
• Cultivating and sustaining a design-first, customer-first culture across the business.

Benefits

• Time off programs.
• Medical, dental, vision, and mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) and an employee stock purchasing program.

Pay

The typical base salary range for this position is $257,500 - $451,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $310,200 - $496,400 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.