VP, Platform Services

Principal Duties and Responsibilities

• Lead CI/CD, DevOps, and platform engineering practices
• Lead API strategy and integration architecture
• Own ServiceNow ecosystem including ITSM, CMDB, and workflow capabilities
• Lead enterprise testing strategy and automation
• Ensure reliability, performance, and resilience of platforms
• Establish KPIs and SLAs
• Identify, design, and implement state-of-the-art technology solutions
• Manage the overall direction of the company's technology through strategic planning and evaluation
• Evaluate technology trends and developments for business opportunities and risks
• Partner closely with business leaders to understand Unum's business, the external marketplace, and the needs of our customers
• Lead IT governance activities to ensure close partnership with the business and transparency in all IT initiatives
• Analyze and effectively communicate complex business and IT issues/needs
• Keep innovation at the forefront
• Leverage fresh perspectives, breakthrough ideas, and new paradigms to create business technology value
• Maintain information technology performance and recommend continual improvements
• Support the identification and implementation of a flexible technical architecture to support growth
• Effectively manage operating expenses within the established budget
• Review opportunities for reducing expenses and driving efficiencies
• Identify and recommend strategic investments that have positive ROI
• Oversee creation of IT business plans in support of business needs and technology strategy
• Partner closely with business leadership
• Leverage external partners effectively in all aspects of IT
• Manage complex vendor relationships and hold vendors accountable for results
• Ensure the security and protection of data, information system and equipment
• Implement security, privacy, risk management and disaster recovery initiatives and best practices
• Take bold actions and be a change leader
• Communicate upward and across business and technology teams
• Create KPIs, goals, and metrics across the portfolio in order to drive continuous improvement throughout the organization
• Lead large organizations in the delivery of all responsibilities for the role
• Promote a culture based on our guiding principles of customer, agility, and empowerment

Job Specifications

• 15+ years of technology leadership including Shared Platform, infrastructure and software engineering
• Bachelor’s degree required; Master’s degree preferred
• Expertise in Cloud, DevOps, APIs, and enterprise platforms such as ServiceNow, Pega, OpenText, MuleSoft, and GitHub
• Expertise in GenAI assisted software development pipeline
• Proven change leadership and transformation experience
• Significant experience in leading the strategic and operational direction of an IT organization
• Strong communication and influencing skills; able to communicate with all levels of organizational leadership and deliver impactful presentations
• Demonstrated ability to lead and manage a mixture of highly specialized technical and operational resources across a range of locations
• Experience leading teams who deliver integrated solutions to meet customer needs
• Budget and financial management; ability to maximize resources and manage capacity
• Significant experience in budgeting and financial management
• Proven ability to look strategically and creatively at complex problems and systems and identify practical solutions to solve those challenges
• Demonstrated track record for attracting and developing strong leadership talent
• Able to motivate and hold people accountable for delivering results