VP Patient Access

Qualifications

• Knowledge, Skills And Abilities (KSAs)
  • 10+ years of referrals experience and customer service/call center experience along with demonstrated leadership experience managing a minimum of 150+ call center representatives
  • Strong operational understanding of referrals with a particular focus on front end operations and call center/customer service knowledge with proven verbal and written communication skills
  • Superior organizational, management, leadership and problem-solving skills
  • Prominent experience leading, coaching, and mentoring management
  • Well organized, service oriented, energetic, and committed
  • Extensive knowledge of service center operations
  • Advanced administrative leadership skills in successfully developing and overseeing large complex operations / center administration functions
  • Skills for developing long and short range strategic plans, integrating systems and fiscal management
  • Advanced leadership, fiscal, and operations management skills
  • Ability to develop center leaders in their adoption and promotion of a shared governance model of collaboration
  • Advanced communications and interpersonal skills to promote an effective model of shared governance among multiple disciplines
  • Ability to motivate and engage all levels of staff in regards to patient services, strategies, and organizational mission and values
  • Ability to develop a systems strategic plan and implement a vision across a large, complex organization
• Education, Licenses And Certifications
  • Bachelor's degree in related area
  • Master’s degree in related area

Requirements

• At least 5 years of experience with front end operations in ambulatory and/or acute setting is preferred
• Ideal experience will include a blend of strategic and operational experience with strong customer side exposure specifically in the Referrals Outsourcing industry
• Knowledge of large Hospital Information Systems such as Paragon and Epic is preferred
• Understanding of Front End, Mid-Cycle and Patient Financial Services knowledge in Hospital/Health System and/or large ambulatory setting is preferred