VP Partnership Success

O.N.E Purpose

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

The AVP, Partnership Success serves as a senior client leader accountable for client relationship health, operational performance, and executive-level partnership across a portfolio of healthcare clients. This role requires strong presence with client executives and internal leaders, the ability to translate priorities into results, and the discipline to manage escalation and communication standards effectively.

Location: Texas (remote/work-from-home with travel)

Travel: Approximately 75% nationwide, including frequent on-site client engagement and leadership presence as needed.

Key Responsibilities

• Serve as a primary relationship leader for assigned client(s), building trust and alignment with executive stakeholders (CFO/COO and operational leaders).
• Drive structured communication, ensuring the right internal leaders are engaged for client discussions and escalations per established protocol.
• Prepare for and support executive rounding expectations, ensuring high-impact topics are documented and escalated appropriately.
• Own and lead the cadence of client governance (e.g., MORs), including calendar ownership, attendee coordination, and ensuring the appropriate format for virtual vs. on-site sessions.
• Ensure consistent execution of Partnership Success operational standards, including review rhythms and documentation discipline.
• Partner cross-functionally to remove blockers, strengthen execution, and sustain strong service delivery across a distributed client portfolio.
• Maintain a strong, visible on-site presence with clients through frequent nationwide travel aligned to client needs and portfolio priorities.
• Conduct planned on-site client visits and provide timely internal reporting summarizing visit purpose, outcomes, risks, and key takeaways.
• Maintain visibility and proactive planning for client travel and visit frequency using standard team mechanisms (e.g., travel grid expectations).
• Adhere to travel and expense expectations aligned with Partnership Success guidance (including Concur submission standards and covered vs. non-covered expenses).
• Model and reinforce the Ensemble Difference values daily—especially under pressure—by keeping teams focused, collaborative, and accountable.
• Build a high-performing bench by coaching leaders, developing talent, and creating clarity around expectations and execution standards, aligned with Ensemble’s “what + how” performance philosophy.

Qualifications

• Demonstrated experience leading client-facing operations and/or revenue cycle performance in a complex healthcare environment.
• Executive presence with the ability to influence and align diverse stakeholder groups.
• Comfort operating in a high-travel role (:75%), supporting multiple clients and sites nationwide.

Prior Experience

• Experience driving structured operating cadences and standards (e.g., recurring governance meetings, review standards, documentation discipline).
• Experience interfacing directly with CFOs, finance leaders, and revenue cycle executives.

Preferred Qualifications

• Leadership experience interfacing directly with CFOs, finance leaders, and revenue cycle executives.
• Experience driving structured operating cadences and standards (e.g., recurring governance meetings, review standards, documentation discipline).

What Success Looks Like (First 6–12 Months)

• Strong client trust with effective escalation management, clear internal ownership, and proactive communication.
• Consistent governance rhythm (MORs, executive updates) with disciplined follow-through on commitments.
• Visible, high-impact on-site leadership presence supported by structured visit planning and post-visit reporting.
• Demonstrated leadership behaviors aligned to the Ensemble Difference principles.

Compensation Range

$160,000 – $188,869

Company Information

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Employment Disclaimers

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.