VP, Orchestration and Modernization
About the role
The VP, Orchestration and Modernization role at USAA is a strategic executive responsible for leading the transformation and modernization of the Claims organization. This role involves identifying and prioritizing opportunities to leverage advanced technology, data analytics, and emerging technologies to improve member outcomes, employee experience, operational performance, and organizational effectiveness.
Responsibilities
Develop and execute a multi-year claims modernization strategy aligned with association and claims priorities.
Identify and prioritize opportunities to leverage AI, Generative AI, machine learning, predictive analytics, intelligent automation and emerging technologies.
Establish a transformation roadmap focused on improving member experience, operational efficiency, quality and workforce effectiveness.
Lead orchestration of cross-functional initiatives across Claims, Technology, Product, Data & Analytics, Digital and Risk organizations.
Serve as the business executive accountable for technology-enabled Claims transformation.
Partner with technology and data science teams to convert operational opportunities into scalable solutions.
Establish business requirements, use cases, value cases, test cases, and success measures for AI investments.
Lead pilots, proof-of-concepts, and association level deployments.
Act as the primary translator between claims operations and technology teams.
Define product vision, business requirements, change management, and adoption strategies.
Ensure solutions address real operational pain points and member needs.
Drive prioritization of investments based on business value, risk reduction and member impact.
Establish responsible AI governance practices in alignment with association-level AI governance.
Partner with Legal, Compliance, Security and Risk Management teams to ensure all technology initiatives are within guidelines.
Ensure solutions meet regulatory, privacy and audit requirements.
Create frameworks for transparency, explainability and ethical use of AI.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
15+ years of progressive leadership in Claims, Claims Operations, Claims Strategy, Claims Transformation, Claims Technology or related functions.
Proven experience leading large-scale operational transformation initiatives.
Demonstrated success implementing AI, automation, advanced analytics, or digital solutions within claims environments.
Deep understanding of end-to-end claims processes and operational workflows.
Experience translating business needs into technology requirements and product roadmaps.
Executive-level stakeholder management and influence skills.
Qualifications
Experience leading claims organizations within Property & Casualty or Financial Services industries.
Experience partnering with Data Science, Product Management, Digital and Technology Organizations.
Advanced degree in Business, Technology, Data Science, Engineering, or related discipline.
US military experience through military service or a military spouse/domestic partner.
Skills
Leadership and strategic thinking.
Strategic planning and execution.
Technology and data analytics proficiency.
Collaboration and partnership building.
Change management and implementation.
Benefits
Comprehensive medical, dental and vision plans.
401(k).
Pension.
Life insurance.
Parental benefits.
Adoption assistance.
Paid time off program with paid holidays plus 16 paid volunteer hours.
Variety of wellness programs.
Career path planning and continuing education.
Pay
The salary range for this position is: $224,250-$403,650.