VP - IT and Digital Operations

Responsibilities

• Plan and direct all aspects of the Company’s Information Systems and partner on the Company’s digital transformation initiatives.
• Own execution of enterprise digital platforms across ERP, eCommerce, data & analytics, and automation.
• Translate digital strategy into prioritized, funded, and delivered initiatives with clear business outcomes.
• Input to strategic vision to drive value through innovation and digital capability enablement.
• Applied use of cloud, AI/ML, data platforms, and automation to drive scale, efficiency, and insight.
• Define and execute the enterprise AI strategy, including governance frameworks, use-case prioritization, and responsible AI practices.
• Rationalize global technology platforms by simplifying and consolidating complex applications portfolios, leveraging cloud strategies, and emerging technologies to improve system reliability and optimize support costs.
• Maintain a long-term technology master plan aligned to business growth and omnichannel strategy and lead team to deliver on time, budget, and quality.
• Build digital operating models and structure technology teams to successfully leverage digital capabilities and innovative solutions.
• Build and evolve a global IT operating model that balances speed, reliability, cost, and innovation.
• Lead with a mindset focused on practical application and execution.
• Manage strategic vendor and partner relationships, including outsourcing governance, to optimize capability, cost, and innovation.
• Champion a culture of ROI and digital adoption throughout the Company.
• Foster rapid development with design flexibility and adaptability through cross functional collaboration to accelerate time-to-market and creative service offerings.
• Utilize agile methodologies to achieve business outcomes i.e., speed, customer value.
• Lead the development of differentiated capabilities utilizing secure, innovative technologies to improve service delivery at optimized cost.
• Implement scalable, data-driven, predictable methods for program management (agile and/or waterfall).
• Implement a DevOps culture and tools for delivering IT capabilities.
• Drive adoption of observability, SRE practices, and cloud-native operations to ensure enterprise reliability at scale.
• Accountable for availability, performance, security, and scalability of enterprise platforms.
• Own the enterprise cybersecurity strategy, ensuring protection of consumer data, intellectual property, and operational systems across all geographies.
• Establish and maintain cybersecurity governance aligned to frameworks (NIST CSF, ISO 27001, CIS Controls) with board-ready reporting on risk posture.
• Oversee incident response planning, business continuity, and disaster recovery programs.
• Ensure compliance with global data privacy regulations (GDPR, CCPA) in partnership with Legal and Privacy teams.
• Manage third-party and supply chain cyber risk through vendor security assessments and continuous monitoring.
• Develop and execute an enterprise AI and automation roadmap that delivers measurable business value across operations, consumer experience, and decision-making.
• Lead the evaluation, piloting, and scaling of generative AI, machine learning, and intelligent automation tools across business functions.
• Establish AI governance frameworks including ethical AI guidelines, model risk management, and data quality standards.
• Partner with business leaders to identify high-impact AI use cases (demand forecasting, consumer insights, content generation, customer service).
• Build internal AI/ML talent and literacy programs to upskill the broader organization.

  Qualifications

  • Bachelor’s degree in computer science, engineering, or relevant field from an accredited 4-year college/university, coupled with an excellent academic background.
  • 15+ years in progressive experience managing functions dealing with Information Technologies, cross-functional business processes, workflow, and systems.
  • The ideal candidate would have substantial experience with digital solutions beyond traditional technologies and transformation of an organization.
  • Experience in developing, implementing, and maintaining IT application roadmaps focused on: ERP systems - finance, accounting, & supply chain E-commerce & Digital Marketing Solutions Productivity Enhancement - Automation, data & analytics, etc.
  • Master’s degree in business administration or information sciences.
  • Experience with a products industry, Experience with a global organization with both manufacturing and sales operations throughout the world.
  • Direct experience deploying enterprise AI/ML solutions at scale (e.g., demand forecasting, computer vision, generative AI).
  • Experience leading cybersecurity programs and managing security operations (SOC) or working closely with a CISO function.
  • Experience with connected products / IoT platforms.
  • Knowledge of key cyber security frameworks (NIST, ISO 27000, CIS Controls).