VP, Operations & Lender Support

Responsibilities

• Provide operational vision and leadership to meet OLS’s strategic objectives for growth, diversification, and operational excellence.
• Demonstrate quality analysis and judgment in planning, implementation, and execution of business initiatives.
• Identify required resources and timelines to achieve set goals.
• Analyze impact of changing business conditions and adjust operational plans to maximize value for OLS and its clients.
• Coach, support, and manage staff; collaborate with recruiting on talent acquisition; lead talent development and retention.
• Focus on continuous business improvement by developing meaningful performance metrics, analyzing results, implementing program enhancements, and providing services that create value (increase revenue, reduce costs, improve experience).
• Engage directly with clients to ensure satisfaction and gather intelligence for competitive differentiation/expansion.
• Work collaboratively across all business units to meet collective goals.
• Develop and present insightful reports and presentations for internal and external stakeholders.
• Participate in prospecting and client calls, presentations, and events as needed.
• Develop relevant resource materials and facilitate training for internal and external partners and clients.

Requirements

• Bachelor’s Degree in Business, or combination of related certifications and experience.
• 5+ years in a senior leadership position for consumer lending at a credit union, bank, or consumer finance company.
• 10+ years of consumer loan origination experience (underwriting and processing) with a financial institution or relevant provider.
• Success building sound and scalable operational programs (teams, practices, policies, procedures) in a growth-oriented business with conflicting priorities and resource constraints.
• Indirect auto lending and management of multiple product lines (e.g., card, consumer, mortgage) required.
• Contact center and remote delivery experience highly preferred.
• Success managing large teams across multiple business units with direct and indirect reports in a high-volume, fast-paced support environment.
• Experience managing remote teams is a plus.
• Experience creating and managing meaningful operational KPIs, and developing/managing tools and processes to produce actionable insights for continuous improvement.
• Experience with sophisticated loan origination systems required; product development experience preferred.
• Must be located in the Denver/Greenwood Village area or open to relocation.

Skills

• Ability to lead large multi-functional teams with little direction or oversight.
• Comfortable working with aggressive goals and balancing conflicting priorities in a fluid environment.
• Strong empathy for customers and passion for client retention, revenue, and growth.
• Ability to manage influence through collaboration, persuasion, negotiation, and consensus building.
• Excellent collaboration and communication skills including C‑level presentation skills.
• Analytical and process‑oriented mindset.
• Up to date with modern technologies & tools for managing lending operations.
• Enthusiastic and creative leader with ability to inspire others.
• Strong organization and planning skills.
• Extensive expertise in staff training, development, and team building.
• Solid understanding of business contracting.
• Clear understanding and successful execution of change management concepts.
• Change agent in operational processes with an innovative mindset.
• Extensive working knowledge of PC systems, including MS Word, Excel, PowerPoint, Visio, etc.

Benefits

• Flexible working environment.
• Paid Time Off.
• 401(k) with 8% match.
• College tuition benefits / tuition reimbursement.
• Good benefits options.
• Company culture: cultural and holiday celebrations, theme days (e.g., Star Wars Day, Bring your Kids to Work Day), monthly town halls, quarterly company meetings for awareness, inclusion, and transparency.

Pay

The starting salary range for this full‑time position in Greenwood Village, CO is $161,600 – $202,000 per year, with consideration of internal equity, geographic region, job‑related knowledge and experience. Under company guidelines, the position is eligible for an annual