VP, Operations - Fix Auto USA

Responsibilities

• Lead and develop Operations Managers to deliver KPI excellence, drive franchisee engagement, and ensure consistent execution of brand standards across the network.
• Drive franchisee adoption of operational best practices that improve customer experience and increase unit-level sales and profitability.
• Build scalable operating rhythms and processes across franchise locations to improve sales growth, customer service, strategic account performance, and key KPIs.
• Establish strong feedback loops by seeking input and providing timely coaching to franchisees, field leaders, peers, direct reports, and business partners.

Requirements

• 5+ years of multi-unit field operations leadership in a fast-paced, high-growth organization, including leading through influence in a franchise or distributed operating model to drive sales and profit growth.
• Demonstrated ability to build trust-based franchisee relationships, influence without authority, and drive adoption of system standards and strategic priorities.
• Proven track record delivering operational excellence, customer experience, and loss prevention through consistent execution across multiple locations.
• Demonstrated ability to build positive, efficient teams through mentorship, coaching, and feedback.
• Strong ability to set a clear vision, align stakeholders, and execute from inception through measured results.
• Able to manage competing priorities in a fast-paced, high-growth environment.
• Excellent communication skills across all levels of the organization, including franchisees, C-suite leaders, vendors, field teams, and cross-functional partners.

Qualifications

• Experience in a similar role within a multi-unit franchise environment.
• Knowledge of industry best practices and trends in collision repair and auto body work.
• Ability to analyze data and make informed decisions to improve performance.
• Strong project management skills to oversee and coordinate various initiatives.
• Experience in setting and achieving goals in a high-pressure, fast-paced environment.

Skills

• Data analysis and interpretation.
• Strategic planning and implementation.
• Team leadership and development.
• Customer service and satisfaction improvement.
• Operational process improvement.
• Collaboration and stakeholder engagement.

Benefits

• Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com.

Pay

$156,300.00 - $279,100.00 annually

Schedule

Annual base pay offered may vary depending on actual location, job-related knowledge, skills, and experience.