VP Omni-Channel Retail Technology

Enterprise Leadership & Operating Model

Partner Retail Operations leadership to redefine cross-functional collaboration, establish shared KPIs, and eliminate IT/Operations silos.

Own the comprehensive business case and capital allocation for major retail technology investments, translating tech spend directly into measurable P&L outcomes.

Drive enterprise prioritization and collaborate with change leadership to ensure major technology rollouts include strict field readiness, communication, and store-level training loops.

Customer & Store Associate Experience Optimization

Drive seamless omnichannel experiences spanning e-commerce, mobile applications, customer communications, and loyalty/CRM platforms.

Optimize store associate micro-workflows, reduce transaction steps, and eliminate front-line system friction.

Align on and meet operational service level targets spanning stability, performance, support, and scalability.

Omnichannel Product Strategy & Experimentation

Establish a structured "sandbox" framework to safely pilot emerging technologies (e.g., automation, AI capabilities) in select stores using a fast-fail approach before enterprise scaling.

Transition technology teams from a feature-delivery mindset to a data-driven mindset, ensuring clear definitions of operational ROI.

Technology Delivery, Vendor Governance & Talent Development

Lead high-performing engineering, product management, and support teams to deliver reliable, secure, and highly scalable enterprise platforms.

Shape the external vendor ecosystem, determining when to build, buy, or partner, while managing risk and holding partners accountable to business outcomes.

Build leadership depth within the IT organization, actively mentoring future technical and product leaders to support long-term talent succession.