VP of Vacation Rentals

Casago Coastal North Carolina is a locally led, locally operated vacation rental management group serving four beloved stretches of the North Carolina coastline through our family of brands: Hatteras Realty, Atlantic Beach Realty, Carolina Coast Retreats, and Carolina Breeze Vacations. We combine decades of industry experience with on-the-ground local management, ensuring decisions are made by community members who understand the markets they serve. For homeowners, we prioritize advocacy, income maximization, and transparent reporting. For guests, we deliver professionally cleaned, fully equipped homes with reliable local support. Backed by the Casago network—North America’s largest specialized vacation rental manager—we leverage enterprise technology, broad distribution, and national operational resources while maintaining local strategy and relationships.

About the Role

Casago Coastal North Carolina is seeking a VP of Vacation Rentals to lead and scale rental performance across a growing, multi-market portfolio. This hands-on leadership role drives results in homeowner relationships, rental operations, and service delivery. You will partner with ownership and General Managers to bring structure, accountability, and consistency to the rentals function while ensuring teams are aligned and performing at a high level. The ideal candidate thrives in fast-paced environments, takes initiative, and excels at turning complexity into clarity.

Responsibilities

• Homeowner Relations & Portfolio Performance
  • Serve as the primary point of contact for key homeowners, ownership, and internal teams
  • Build and maintain strong homeowner relationships, proactively managing expectations, revenue goals, and satisfaction
  • Address and resolve homeowner concerns quickly and effectively to ensure trust and retention
  • Communicate consistently and transparently with stakeholders across all markets
• Rental Operations Leadership
  • Partner with General Managers to drive consistency and accountability across the full rental lifecycle
  • Oversee onboarding of new homeowners, ensuring a seamless transition into management
  • Ensure alignment and performance across reservations, guest services, and frontline teams
  • Collaborate with the VP of Operations to maintain service quality across housekeeping, maintenance, and vendor performance
• Systems, Process & Scalability
  • Develop and implement standardized processes to bring structure and clarity to rental operations
  • Utilize company systems and data to identify trends, improve performance, and drive informed decision-making
  • Continuously refine workflows to improve efficiency, communication, and scalability across multiple markets
• Issue Resolution & Service Excellence
  • Act as the escalation point for complex guest and homeowner issues, resolving challenges with urgency and professionalism
  • Ensure a consistently high standard of service across all properties and guest touchpoints
  • Uphold brand standards and reinforce a culture of accountability and responsiveness
• Business Growth & Market Support
  • Support business development efforts and contribute to portfolio growth initiatives
  • Partner with internal teams to ensure successful onboarding and integration of new properties
  • Act as a brand ambassador for all Casago Coastal NC destinations and services
• Leadership & Culture
  • Set the standard for professionalism, communication, and execution across the organization
  • Foster a culture of accountability, urgency, and results-driven performance
  • Motivate and influence teams across multiple locations to align with company goals

Requirements

• High School Diploma or equivalent
• Active North Carolina real estate brokers license
• 5+ years of vacation rental/short-term rental experience
• 5+ years of leadership experience
• Experience with property management software (Streamline preferred)
• Valid driver’s license
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and ability to learn new software programs
• Ability to pass pre-employment testing, including drug testing and/or background screening

Preferred Qualifications

• Exceptional interpersonal skills with the ability to build and maintain strong relationships through:
  • Timely and thorough follow-up
  • Active listening
  • Proactivity
  • Adaptability
  • Problem-solving
• Keen attention to detail and commitment to upholding luxury service standards
• Strong administrative and organizational skills, with the ability to manage time effectively in a fast-paced environment
• Team player mentality with flexibility and openness to feedback
• Ability to work varied hours, especially during peak season

Pay

Annual salary: $110,000 - $150,000 depending on experience. Bonus plan based on personal and company goals.

Benefits

• Paid time off (PTO, sick days, vacation)
• Health, dental, and vision insurance
• Retirement benefits or accounts
• Car allowance

Schedule

Full-time. This role requires in-office responsibilities at both the Topsail Beach (Sneads Ferry office) and Brunswick County (Shallotte office) locations each week.