VP of Strategic Accounts, Beauty & Wellness

About the role

Playlist is launching a new business unit to deliver industry-leading tech solutions to beauty and wellness professionals, including spa and sauna operators, salon owners, estheticians, lash and brow artists, barbers, and similar personal care businesses. The VP of Strategic Accounts will own the division’s relationships with these enterprise-scale operators end to end, from acquisition of new logos through renewal, expansion, and long-term growth, and will lead the account management organization that serves them.

This leader will take responsibility for Playlist’s existing book of business, representing tens of millions in annual ARR, as well as the design and execution of forward-looking growth strategy. This is a unique opportunity to own a significant existing P&L while also building the company’s first-ever organization dedicated specifically to serving the Beauty & Wellness Strategic Accounts segment.

Requirements

• 12+ years of relevant experience across sales, account management, customer success, and/or business management
• Strong preference for candidates with prior experience in the Beauty & Wellness industry; experience with enterprise-scale customers and SaaS sales preferred
• Track record of managing complex relationships and agreements with enterprise-scale organizations, including negotiation with corporate office and executive stakeholders
• Experience with both new logo acquisition and renewal and expansion motions; experience structuring or leading an account management organization, including account segmentation, book of business design, deal desk, and quota and compensation plans
• Strong analytical skills and sound commercial judgment, including command of contract economics such as margin, discount structures, rebates, contract term, and net revenue retention
• Experience in high-growth, high-ambiguity, entrepreneurial environments
• Track record of independently identifying opportunities for organizational or operational improvement, successfully advocating for them with leadership, and following through on execution
• Fluency with AI tools and an AI-oriented mindset to evolving sales processes and operations
• Exceptional verbal and written communication skills, with the executive presence to represent the division to founders, corporate office leadership, partners, and industry audiences
• Strong sense of personal accountability, ownership, and pride of work; high levels of initiative and flexibility, and unwavering integrity and professionalism

Qualifications

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.