VP of Operations (Remote, USA)

Role Summary

Vacation® is seeking a Vice President of Operations to lead our inventory planning, procurement/supply chain logistics, fulfillment and customer service needs across Retail, DTC, and Amazon.

Responsibilities

• Own and lead the operational function, including inventory strategy, supply planning, purchasing, logistics, warehousing (3PL), and fulfillment across Retail, DTC, and Amazon
• Develop and execute a scalable operations strategy, translating business objectives into infrastructure, processes, and capabilities that support growth and efficiency
• Drive end-to-end inventory planning and management, optimizing service levels and working capital through forecasting, production planning, and cross-functional alignment with Sales, Growth, and Finance
• Lead the S&OP process, ensuring rigorous monthly planning, alignment, and communication across key stakeholders
• Oversee the full logistics and fulfillment network, including inbound and outbound transportation (small parcel, LTL, FTL, international) and 3PL partnerships, ensuring best-in-class service, cost efficiency, and SLA performance
• Own vendor and partner management across manufacturers, freight providers, and 3PLs, including sourcing, negotiation, and ongoing performance optimization
• Build and scale operational processes, SOPs, and systems to support accuracy, efficiency, and long-term scalability, including leadership across ERP platforms (e.g., Cin7) and future system implementations
• Establish and lead operational performance management, including KPI definition, reporting, and analysis (e.g., Inbound Accuracy, and On-Time In-Full), driving data-informed decision-making and continuous improvement
• Optimize the Order-to-Cash lifecycle in partnership with Finance & Accounting Team to improve service levels, cash flow, and customer experience
• Ensure operational readiness and successful onboarding of new retail partners, including EDI integration, testing, and shipping & compliance requirements
• Own and manage the operations budget, including logistics, fulfillment, and inventory-related costs, with accountability for cost efficiency and performance against targets
• Lead monthly, quarterly reviews as the functional owner of supply chain and operational performance - including ownership of the Operations function within the company Annual Operating Plan
• Build, lead, and develop a high-performing operations team, establishing clear goals, accountability, and career development pathways

Qualifications

• Bachelor’s degree in Operations/Supply Chain, Business, or related field
• 10+ years of experience in supply chain or operations within a consumer packaged goods (CPG) company, ideally in a high-growth environment within mass retail environment
• 5+ years of leadership experience, including managing and scaling teams
• Deep experience in CPG operations, including demand planning and forecasting
• Strong expertise in 3PL management, retail compliance, and operational process design
• Extensive experience with EDI integrations across specialty, mass, and drug retail channels
• Advanced analytical and reporting skills, with a track record of using data to drive decisions
• Proficiency with warehouse management systems (Bluebox preferred), ERP systems (CIN7 preferred, Netsuite is a plus), and logistics platforms
• Strong understanding of domestic and international logistics, including import/export processes
• Extremely organized, detail-oriented, and execution-focused in your work
• Strategic thinker with the ability to balance long-term vision and near-term execution
• Assertive in your communication style and a strong level of project management
• Excited to grow Vacation® into a household name and have fun in the process

Compensation & Benefits

• Comprehensive Medical, Dental, Vision plans with up to 100% coverage for employees
• 401k with Company Match
• WFH stipend and an annual learning stipend
• 15 Days PTO
• Complimentary Vacation® Products

What We Value

Vacation® employees have a deep hunger and eagerness to go above and beyond in everything they do. They love to leave their mark in contributing to the company’s growth and, maybe most importantly, they are humble when they do so. No job is too small, and they see every task they do as an opportunity to make a meaningful contribution to the company’s overall success. Attention to detail, organization, proactivity, accountability, humility and a sense of humor are cardinal virtues for a Vacation® employee.

Company Culture

Vacation® is proud to be an equal opportunity workplace. We recognize that diverse teams make the strongest teams. We are committed to equal employment opportunity regardless of gender identity/expression, veteran status, or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know by contacting us at people@vacation.inc so we can do our best to accommodate you in applying for the role.