VP of Field Operations, 2 Hour Learning - $200,000/year USD

What You Will Be Doing

• Executing scheduled physical audits at Northeast campuses against documented protocols for cleanliness, HVAC function, safety compliance, security systems, signage, landscaping, furniture condition, and tour-readiness—then converting observations into confirmed corrective action
• Responding to facility incidents and urgent requests, coordinating contractor response, and verifying resolution before closing tickets (urgent within 24 hours, standard within 1 week)
• Overseeing regional vendor compliance with service-level agreements, terminating consistently underperforming contractors, renegotiating contract terms, and conducting direct accountability discussions on quality and pricing
• Establishing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure uniform execution across all locations, eliminating reliance on ad hoc problem-solving
• Directing major capital improvement projects (HVAC replacement, interior upgrades, landscaping overhauls, AV/network installations) within timeline and budget parameters while minimizing student impact
• Documenting enterprise-wide operational standards and AI-supported procurement frameworks (leveraging ticketing platforms, IoT/predictive maintenance tools, and centralized vendor management) to ensure consistency across all existing and future campuses
• Delivering concise weekly written summaries covering regional facility quality, vendor metrics, escalated issues, and capital expenditure tracking

What You Won’t Be Doing

• Operating remotely through dashboards — this role demands consistent physical presence at the Manhattan campus and 20–40% travel across regional locations (CT, MA, PA)
• Leading new campus design or managing ground-up construction projects — capital development is managed by a separate function
• Defining company-wide procurement policy without field validation — your standards emerge from direct site observation
• Working within clean organizational hierarchies with direct authority over all contributors — you will establish accountability through documentation, written communication, and insistence on specific vendor commitments
• Treating "tour-ready during leadership visits only" as acceptable — persistent problems are investigated for root causes, not repeatedly re-submitted
• Defaulting to reactive crisis management — the audit schedule and predictive maintenance systems are designed to surface failures before they generate complaints

Key Responsibilities

• Maintain every Northeast region campus as safe, premium, and inspection-ready on a daily basis

Basic Requirements

• Located in New York City or within commuting range, able to work primarily from the Manhattan campus with 20–40% travel throughout the region
• Authorized to work in the United States without requiring visa sponsorship
• 5+ years leading multi-location facilities, regional operations, hospitality management, retail operations, or educational facility operations
• Documented success managing vendor-delivered services for quality, cost control, and SLA performance across distributed sites
• Hands-on experience addressing urgent facility failures (safety hazards, HVAC breakdowns, security issues, cleanliness lapses) with measurable impact on customer experience
• Consistent written operational discipline: issue tracking, escalation documentation, vendor correspondence, weekly regional performance summaries
• Working knowledge of contemporary operations platforms (work order systems, IoT/predictive maintenance technologies, AI-enabled procurement or planning tools)

Nice-to-have Requirements

• Regional operations leadership in premium hospitality, high-end retail, private K–12 education, or healthcare systems serving demanding clientele
• Experience building or restoring a regional operations framework that previously depended on individual heroics instead of documented processes
• History of terminating low-performing vendors and developing a reliable regional contractor network
• Experience directing capital improvement work (HVAC systems, AV/networking infrastructure, landscaping projects, interior renovations) in active, customer-facing facilities
• Familiarity with AI-driven operations environments where automated playbooks, dashboards, and predictive tools handle routine tasks and allow personnel to concentrate on decision-making

About 2 Hour Learning

• Education is broken, but 2 Hour Learning is proving it doesn’t have to be.
• They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.
• With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible.
• At 2 Hour Learning, it’s talent and performance that matter.
• They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.
• 2 Hour Learning is reprogramming learning for the AI era.
• Here’s How They’re Fixing It.