VP of Customer Success

The VP of Customer Success role is based in the United States and offers the opportunity to build and scale a world-class Customer Success organization within a fast-growing identity security environment.

About the role

You will define the customer success strategy, strengthen post-sales experiences, and drive long-term customer retention and growth. The position combines strategic leadership, operational excellence, and cross-functional collaboration across customer-facing teams. You will serve as the voice of the customer, helping shape product direction, improve adoption, and create measurable business impact.

Requirements

• 10+ years of experience leading customer-facing organizations, preferably within SaaS, technology, cybersecurity, or recurring revenue business models.
• Proven experience building and scaling Customer Success teams and post-sales operations.
• Strong understanding of customer lifecycle management, adoption strategies, retention, and expansion opportunities.
• Experience across both pre-sales and post-sales environments is highly valuable.
• Ability to influence stakeholders through strong communication, negotiation, collaboration, and consensus-building skills.
• A customer-focused mindset with a passion for delivering measurable business outcomes and revenue growth.
• An analytical and process-oriented approach with the ability to build scalable systems and operational frameworks.
• Demonstrated ability to lead change, drive continuous improvement, and adapt in a rapidly evolving environment.
• A strong leadership presence with the ability to inspire, mentor, and motivate teams.
• Excellent written, verbal, and executive presentation skills.
• A passion for technology, innovation, and solving complex customer challenges.

Benefits

• Competitive base salary range of $225,000 - $250,000 USD, plus variable compensation opportunities.
• Equity participation opportunities as part of the total compensation package.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Flexible spending account (FSA) and health savings account (HSA) options.
• 401(k) retirement plan.
• Generous equipment budget and customized workstation setup to support productivity.
• Opportunity to work in a rapidly growing identity security sector.
• Mission-driven culture focused on impactful technology and innovation.
• High-growth environment with opportunities for leadership impact and professional development.