VP of Customer Success

About the role

Incident.io is seeking a Product Manager to join our growing team. Reporting to the VP of Engineering, this role will be responsible for defining and driving the vision for our product roadmap.

Responsibilities

• Collaborate with engineering, design, and other stakeholders to understand customer needs and translate them into product requirements.
• Work closely with the engineering team to ensure that the product roadmap aligns with technical feasibility and constraints.
• Develop and maintain detailed product roadmaps, ensuring alignment with company goals and strategic objectives.
• Lead the prioritization of features and initiatives based on market demand, user feedback, and business impact.
• Manage the product launch process, including planning, execution, and post-launch evaluation.
• Ensure the product meets high standards of quality and usability through rigorous testing and user feedback loops.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum 5 years of experience in a product management role, preferably in the technology industry.
• Experience with agile methodologies and product development lifecycle.
• Strong understanding of software development life cycle and product management best practices.
• Excellent communication skills and ability to work effectively with cross-functional teams.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Qualifications

• Passionate about building products that solve real-world problems.
• Experience with product analytics and data-driven decision-making.
• Understanding of cloud infrastructure and DevOps principles.
• Knowledge of SaaS product development and deployment.

Skills

• Strong analytical and problem-solving skills.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Experience with project management tools and methodologies.

Benefits

• Competitive salary and equity package.
• Flexible working hours and remote work options.
• Health insurance and wellness programs.
• Professional development opportunities and training.
• Regular team-building activities and social events.

Pay

Salary range: £60,000 - £80,000 per annum.

Schedule

Full-time position, Monday to Friday, 9am to 5pm.