VP of Business Operations

THE JOB

The Senior Vice President of Operations will serve as a key leadership partner to ownership and will be responsible for leading the company's operational cadence, overseeing department leaders, strengthening accountability, and supporting continued growth.

• Lead the organization's day-to-day operating cadence
• Manage department leaders across brokerage operations, compliance, growth, recruiting, lead management, and administration
• Translate ownership's vision into clear priorities, action plans, KPIs, and consistent execution
• Support agent recruiting, retention, onboarding, and productivity initiatives
• Improve consistency around SOPs, team expectations, performance reviews, and accountability
• Partner with ownership on expansion into new territories and markets
• Coordinate operational execution as new teams, offices, or brokerage groups join the company
• Evaluate the current organizational structure and identify opportunities to strengthen leadership effectiveness
• Maintain a consistent leadership presence in the office
• Foster a culture of accountability while preserving the company's relationship-driven environment

THE QUALIFICATIONS

• Senior operations leadership experience within real estate, mortgage, title, escrow, property management, construction, development, proptech, franchise operations, or another real estate-adjacent industry
• Experience leading managers, department heads, sales leaders, branch leaders, producers, brokers, agents, or other autonomous professionals
• Demonstrated ability to build accountability around KPIs, operating rhythms, SOPs, and performance expectations
• Experience supporting recruiting, retention, onboarding, productivity, or field-sales growth initiatives
• Ability to thrive in a founder-led, entrepreneurial organization
• Strong judgment and emotional intelligence when navigating conflict, diverse personalities, and organizational change
• Experience serving as an integrator for visionary founders or senior executives
• Ability to lead from the office while creating day-to-day operational stability
• Strong business acumen, including experience managing profitability, vendor relationships, operational efficiency, and performance metrics
• Experience supporting growth across multiple markets, offices, branches, or territories
• Ability to coordinate complex projects, business integrations, market launches, or expansion initiatives
• A practical, hands-on leadership style with the ability to move seamlessly between strategy and execution
• Clear, effective communication with staff, agents, business partners, and ownership
• Confidence making recommendations, holding team members accountable, and recognizing when organizational changes are needed

BENEFITS

• Base salary of $125,000
• Performance-based bonus structure tied to company and operational goals
• Health insurance
• Dental insurance
• Vision insurance
• Three weeks of PTO, including combined vacation and sick time