VP, Member & Provider Support Center Services (Remote)

Responsibilities

• Support the development of executive strategy for member and provider services
• Manage all activities related to workforce planning, reporting, and quality assurance
• Drive strategies to enhance member and provider satisfaction and support growth
• Cultivate strong relationships with stakeholders for effective service delivery
• Oversee seamless integration of new employees and organizational structures
• Identify cost-reduction projects and innovative initiatives
• Lead staff and manage vendor performance for optimal operations

Qualifications

• 12+ years in healthcare operations or call center management, with experience leading large teams
• 7+ years in leadership roles
• Experience managing multi-market operations and product lines
• Proficiency in data analytics, customer experience, and quality metrics
• Budget management experience in a healthcare context
• Understanding of Medicare, Medicaid, and Marketplace plans
• Familiarity with Genesys, Salesforce, and Microsoft Office

Pay

$150,000 – $180,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available

Benefits

Comprehensive healthcare coverage
Competitive salary and compensation package
Professional development and training opportunities
Flexible working arrangements
Career advancement potential within the organization

Our Client

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.