VP, Learning & Development

About the Role

You'll own the company's internal university and build the learning architecture, curriculum, and credentialing strategy behind it. This is a build role with significant visibility across Operations, People, Product, and senior leadership.

What You Will Do

• Own enterprise learning strategy, initially focused on field teams and market leadership
• Lead the company's internal university, including learning paths, curriculum, governance, and credentialing
• Scale onboarding to improve speed-to-productivity and retention
• Develop and deliver training during the build phase, then transition toward broader architecture and governance
• Build learning into M&A integration and AI adoption, helping employees quickly adopt new systems, tools, and operating practices
• Own the learning technology strategy, including the LMS, content tools, and AI-assisted development
• Measure learning against business outcomes including turnover, ramp time, compliance, technology adoption, and execution consistency

Qualifications

• 5+ years of progressive experience in enterprise learning, talent development, or field capability
• Experience in a multi-unit or distributed service organization, such as property management, hospitality, franchise, or retail operations
• Proven experience building learning architecture, onboarding programs, capability models, and role-based learning paths
• Comfortable operating at both levels: advising senior leaders while also building and delivering training
• Experience connecting L&D programs to measurable business outcomes
• Working knowledge of LMS platforms, content authoring tools, and AI-assisted learning technology

Location

Plano, TX with in-office presence required. Periodic travel to field markets.