VP, IT Operations

The Vice President of IT Operations at Black Duck Software, Inc. is responsible for leading the global strategy, delivery, and optimization of the company's IT infrastructure, service management, and operational capabilities.

Key Responsibilities

• Define and execute the global IT Operations strategy in alignment with business growth.

• Develop policies, standards, and KPIs that strengthen operational maturity.

• Collaborate with cross-functional leadership to drive modernization and digital transformation.

• Oversee global IT infrastructure across cloud and on-prem environments.

• Ensure system availability, performance, and resilience through monitoring and capacity planning.

• Partner with Engineering and Security to support application performance, secure configurations, and system hardening.

• Lead global service delivery and service desk teams to meet SLA targets.

• Advance ITIL-aligned processes for incident, problem, change, and configuration management.

• Improve end-user experience and drive continuous service improvements.

• Build and lead a high-performing global IT Operations organization.

• Define roles, development plans, and succession paths for team members.

• Foster collaboration, transparency, and accountability across IT and business units.

• Develop and manage the IT operations budget, ensuring cost efficiency and service quality.

• Lead vendor negotiations and manage global supplier performance.

• Oversee IT procurement, asset lifecycle management, and contract governance.

• Implement secure operational controls and ensure alignment to enterprise security standards.

• Support risk assessments, audits, and compliance frameworks such as SOC 2, ISO 27001, and GDPR.

• Collaborate with the Security team on threat monitoring and incident response readiness.

• Own operational metrics, dashboards, and performance reporting for executive audiences.

• Analyze trends and recommend improvements to reliability, cost, and service quality.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field; advanced degree preferred.

• 12+ years of progressive IT operations leadership, including global team management.

• Proven experience overseeing enterprise-scale hybrid cloud infrastructure.

• Strong command of ITIL practices and service management frameworks.

• Demonstrated success improving uptime, service delivery, and operational performance.

• Executive-level communication, influence, and stakeholder management skills.

• Experience partnering closely with cybersecurity teams on operational controls and compliance.

Core Competencies

• Strategic and systems thinking.

• Operational excellence and continuous improvement mindset.

• Change leadership in complex global environments.

• Cross-functional influence and executive communication.

• Innovation and modernization orientation.

Preferred Qualifications

• Leadership experience in SaaS, cybersecurity, or high-growth technology companies.

• Expertise in cloud transformation and modernization initiatives (AWS, Azure, GCP).

• Understanding of DevOps/SRE, automation, and observability practices.

• Experience presenting to executive or board-level committees.

• Certifications such as ITIL Expert, PMP, CISSP, or cloud architecture credentials.

Pay Range: $206,500 USD - $330,400 USD