VP Governance Risk & Compliance

About the role

SWIVEL is seeking a talented individual to report to the COO and serve as the VP, Payments Risk & Compliance. This role leads a team of professionals accountable for multiple functions associated with governance, risk, and compliance for the payment processing product and services that SWIVEL offers. The role provides mentoring and oversight to department leaders to facilitate policies and procedures that support payments processing in accordance with contractual obligations, regulatory requirements, and laws. The VP, Payments Risk and Compliance will oversee the documentation of risk controls in a compliance management system and support the completion of regulatory audits, internal audits and sponsor bank audits. This leader will thrive in a fast‑paced, growth environment and possess excellent collaboration skills to enable the compliance management system to succeed across multiple stakeholder organizations.

Why You’ll Love This Role

In this role, you will work with some of the top business professionals in the financial services industry in a growth‑mode environment. You will work closely with stakeholders at all levels and interact with the industry’s top partners. You will be an important executive leading a team and contributing to the growth of SWIVEL®. Our leaders recognize that empowerment, autonomy, work‑life balance, professional development, continuous improvement, and a commitment to shared values are key enablers of our success. We work hard, take care of each other, and deliver amazing outcomes daily.

Responsibilities

• Creates and maintains the Payment Enterprise Compliance program and policy development for the Governance, Risk & Compliance team.
• Serve as primary contact and manage all regulatory, internal, sponsor bank, and other third‑party audits and independent reviews.
• Develop and implement internal controls, policies, procedures, and training to assure compliance with applicable laws, corporate standards, state‑specific regulations and AML/BSA.
• Work cross‑departmentally with all departments to ensure well‑rounded, cross‑functional company compliance for new and existing payment initiatives.
• Conduct reviews of contracts, websites, and marketing materials for compliance‑related content and disclosures.
• Collaborate with Fraud and Product teams to complete multi‑faceted KYC/OFAC policies and information‑sharing procedures.
• Stay abreast of changes to state and federal regulations, Visa/MC, NACHA rules, licensure requirements and third‑party requirements (e.g., payment processors, banks and credit card companies).
• Respond to compliance inquiries from internal and external partners.
• Develop, lead acquisition of, and maintain all state licensing regulatory obligations including yearly audits and updates.
• Create defined roles for compliance teams and assist in transition of fraud/risk and compliance to separate, stand‑alone departments.
• Carry out risk assessments and compliance reviews to ensure policies and procedures are being followed.
• Work directly with Human Resources for Payments Compliance training and development of teams.
• Ensure that compliance issue remediation efforts and change management are sufficient and timely; review action plans and remediation documentation to support event closure; participate in root cause analysis and identify customer experience improvement activities.
• Ensure compliance with FINCEN, including maintaining registration and compliance with obligations as a money services business; maintain applicable SAR, SIR, and OFAC reporting procedures.
• Provide appropriate oversight from the Compliance Risk Committee (CRC), Payments Risk and Compliance Committee, Audit Committee, and ensure the risk committees have an early view into emerging risks and the required information to make sound decisions.

Qualifications

• Ten (10) years of compliance experience in a risk management, compliance, or internal control related function in financial services or financial technology spaces.
• Three (3) years of multi‑state compliance experience in the financial industries.
• Experience working with merchants or providers.
• Demonstrated ability to construct, develop, deliver, and manage compliance programs and product controls in a fast‑paced industry.
• Understanding of regulated vs. unregulated business models, AML checks and protections, and related regulatory requirements.
• Ability to uncover root causes and key risk trends from a wide variety of data sources and create detailed action plans to improve fraud and AML risk.
• Strong team player confident in managing others and comfortable reporting to executive‑level supervisors.
• Experience with money transmission and alternative payments types including channels.
• CAM​S, CFE, or equivalent certification is preferred.

Benefits

• Competitive overall compensation package.
• Work/life balance initiatives.
• Employee engagement activities and recognition awards.
• Years of service awards.
• Career enhancement and growth opportunities.
• Leadership Academy and Mentor Program.
• Continuing education and career certifications.
• Variety of healthcare coverage options.
• Traditional and Roth 401(k) retirement plans.
• Lucrative wellness program (based upon employee eligibility).

Additional Information

SWBC is a substance‑free workplace and requires pre‑employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law. For more information, visit www.SWBC.com.