VP, Engineering - Platform Infrastructure & Operations

About the role

We are seeking a Vice President of Engineering to lead our Infrastructure & Platform Engineering organization, overseeing Cloud, SRE, CI/CD & SDLC, and Application Support. This executive will lead approximately 50 engineers through four Directors and be responsible for building a highly reliable, scalable, and efficient platform that enables the business to grow. This role requires a leader who combines deep technical credibility with executive leadership. The ideal candidate can engage on architecture, system design, and operational trade-offs while developing a high-performing, self-managing organization that delivers enterprise-grade reliability with minimal executive escalation.

Preferred locations: Hybrid (2 days/week in office) in New York City or Minneapolis, MN.

Responsibilities

• Organizational Leadership
  • Lead four Directors and ~50 engineers across Cloud, SRE, CI/CD & SDLC, and Application Support
  • Build and sustain a high-ownership culture where teams operate with minimal escalation
  • Develop Directors as leaders; hold them accountable for delivery, reliability, and team health
  • Drive headcount planning, hiring, and retention strategy in partnership with HR and Finance
  • Identify and grow future leaders — create paths for top performers to advance within and beyond your organization
• Technical Leadership
  • Provide technical leadership on architecture, system design, and engineering quality across the platform organization
  • Establish and drive engineering standards for infrastructure, observability, CI/CD, reliability, and operational excellence
  • Influence long-term platform strategy and architectural direction in partnership with Engineering and business leaders
  • Champion platform health by proactively addressing technical debt and driving investments that improve reliability, scalability, and engineering velocity
  • Evaluate emerging technologies, including AI-powered developer tools and cloud platform innovations, and make strategic build, buy, or adopt decisions
• Platform Reliability & Operations
  • Own the 99.95% uptime SLA across a multi-cloud (AWS, GCP, Azure) production environment
  • Define and enforce SLOs, error budgets, and incident response processes across all teams
  • Ensure on-call rotations, runbooks, and postmortem culture are mature and continuously improving
• Application Support
  • Lead and scale the Application Support organization, delivering consistent, enterprise-grade support across products and business units
  • Own the tier-2/tier-3 technical escalation function, serving as the bridge between Customer Support and Engineering
  • Ensure the team has the tools, access, and expertise to efficiently investigate and resolve complex customer issues
  • Establish a closed-loop process that translates customer issue trends and root causes into prioritized engineering improvements, with defined SLAs for escalation response and resolution
  • Serve as the executive escalation point for high-severity customer issues, ensuring effective resolution and continuous operational improvement
• Acquisition Integration
  • Lead technical integration of infrastructure and platform assets from multiple small acquisitions per year
  • Own and evolve a repeatable integration playbook: cloud tenancy, CI/CD onboarding, monitoring, support handoff, and app support coverage
  • Assess acquisition infrastructure risk pre-close and provide VP-level input to M&A technical due diligence
• Engineering Productivity & AI Tooling
  • Champion AI-powered developer tooling as a productivity multiplier across the engineering organization
  • Partner with Engineering and Product leadership to evaluate and roll out AI tooling: code generation, observability, incident management, and beyond
  • Define and track metrics to demonstrate productivity improvements over time
• Platform Strategy & Architecture
  • Own the multi-year platform and infrastructure roadmap in alignment with product and business strategy
  • Drive standardization and centralization of infrastructure management across the organization
• Executive Stakeholder Management
  • Proactively communicate platform health, risk, and roadmap to the C-suite — escalating only what truly requires executive attention
  • Translate complex infrastructure and support decisions into business-level context for non-technical stakeholders
  • Represent Engineering in cross-functional forums: product planning, security reviews, finance, and customer escalations

Requirements

• 10+ years in engineering leadership, with at least 3–5 years at VP level
• Proven leadership experience in a large-scale, global SaaS organization supporting mission-critical products with demanding availability, performance, and scalability requirements
• Experience operating platforms that serve a global customer base, with expertise in designing and managing highly available, resilient, and geographically distributed infrastructure
• Proven experience leading SRE, Platform, or Infrastructure organizations at scale (40+ engineers)
• Technical depth sufficient to engage credibly on architecture, system design, and operational trade-offs — not just manage process
• Experience owning or closely partnering with a technical support or application support function
• Deep familiarity with multi-cloud environments and modern infrastructure patterns (IaC, GitOps, containers, observability)
• Track record owning and meeting high-availability SLAs in a production SaaS environment
• Experience integrating acquired infrastructure assets into a platform organization
• Strong executive communication skills; ability to manage up with low noise and high signal
• Demonstrated ability to develop leaders — with examples of people you’ve led going on to senior roles

Preferred Qualifications

• Hands-on experience deploying AI/ML tooling for developer productivity at scale
• Background in product-led, fast-paced SaaS organizations
• Familiarity with centralized platform governance in a multi-team environment
• Experience contributing to M&A technical due diligence

Pay

The base salary range for this position is $201,000.00 - $361,000.00. Consistent with applicable law, each candidate’s compensation offer may vary and will be determined based on geographic region, skills, qualifications, and experience along with the requirements of the position. This position may be eligible for bonuses, commissions, or overtime if applicable.

Benefits

• Health insurance (medical, dental, vision)
• Retirement savings plan
• Paid time off
• Other employee benefits (specific details will be provided during the interview process)

Schedule

Hybrid (2 days/week in office) in New York City or Minneapolis, MN.