VP Digital Delivery

About the role

At Truliant Federal Credit Union, we are committed to creating digital experiences that make banking easier, more intuitive, and more valuable for our members. This role is ideal for a leader who enjoys bringing people, priorities, and technology together to create measurable impact.

Responsibilities

• Oversight of the delivery of Truliant's digital banking ecosystem
• Ensuring strategic initiatives move efficiently from concept to implementation and long-term value realization
• Partnering across business and technology teams to align priorities, remove obstacles, and deliver exceptional digital experiences for our members
• Leading the delivery of digital banking platforms, mobile applications, and digital account and loan origination experiences
• Cross-functional coordination to drive execution, prioritize work, and achieve strategic outcomes
• Using delivery and performance metrics to continuously improve digital adoption, usability, and business results

Requirements

• 8+ years of experience in digital banking, digital delivery, digital product management, technology delivery, or a related field
• 5+ years of leadership experience managing managers and/or senior leaders with accountability for multi-team delivery and business outcomes
• 3+ years of experience owning end-to-end digital delivery across platforms, applications, and customer or member journeys from intake through implementation and operational readiness

Qualifications

• Ability to develop and execute digital delivery roadmaps aligned with business strategy
• Strong knowledge of digital banking platforms, mobile applications, digital deposit, loan origination systems, and digital sales and servicing journeys
• Experience leading agile or iterative delivery practices, including backlog management and prioritization
• Ability to manage cross-functional dependencies, risks, and competing priorities
• Strong communication and stakeholder management skills across executive and operational audiences
• Experience using metrics and performance data to drive decisions and continuous improvement

Skills

• Ability to translate vision into action
• Build strong partnerships
• Lead through ambiguity
• Create accountability across multiple teams and initiatives

What Sets You Apart

• MBA or advanced degree in Business Administration, Information Systems, or a related discipline
• Professional certifications such as SAFe, Professional Agile Leadership, PMP, ITIL, or similar credentials
• Experience within financial services, banking, or credit union environments
• A track record of building high-performing delivery organizations and scalable operating models

Benefits

• No-cost employee Medical, dental, vision coverage
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Professional growth opportunities through strategic initiatives, leadership exposure, and ongoing development
• Culture focused on service, teamwork, and helping members achieve financial success
• Competitive benefits and resources that support your well-being, career growth, and work-life balance