VP COO - All Saints

About the role

Reporting to the SVP, President – DFW West Region & BSW All Saints Medical Center – Fort Worth, the VP Chief Operating Officer (COO) – All Saints plans, oversees, and leads daily operations at BSW All Saints Medical Center – Fort Worth for Baylor Scott and White Health (BSWH). This includes all hospital units, professional services, help functions, and other services. The COO ensures BSWH hospitals deliver high‑quality patient care and efficient services cost‑effectively. They oversee and manage the development and implementation of hospital plans, policies, programs, and initiatives to meet financial, service, quality, regulatory, and community targets. The COO manages activities to assess, measure, and evaluate current and proposed hospital programs, processes, and practices, implementing improvements as needed. They ensure hospital operations comply with all federal, state, and local laws, regulations, accrediting‑agency standards, and BSWH policies. The COO executes the strategic decisions of the organization made by the President in consultation with the CMO dyad partner (25 % strategy / 75 % operations). The COO may represent the hospital and its units to external authorities or constituencies (10 % external / 90 % internal). They work closely with the hospital President, clinical leadership, and the BSWH executive team to improve and grow hospital operations according to BSWH strategies and goals.

Responsibilities

• Serve as the chief operations officer (COO) and top operations leader for BSWH All Saints.
• Develop and implement short‑ and long‑term operational objectives that enable the highest quality of health‑care services, patient safety, and patient satisfaction for the communities served.
• Lead initiatives and programs to improve operations, building consensus, alignment, and focus on operational priorities in line with BSWH business objectives.
• Oversee financial management of operations, including costs, business performance, budget approvals, variance reviews, and cost‑benefit analysis for new programs and services.
• Develop and implement operational policies, procedures, processes, and best practices for assigned facilities and services.
• Implement controls for effective and efficient utilization of organizational and financial resources; monitor a system of accountability, operational dashboards, and metrics for the assigned area.
• Ensure compliance with all applicable legal, regulatory, and accreditation requirements and standards.
• Oversee operational activities focused on improving metrics related to quality of care, patient safety, and patient experience, including evaluation of patient‑satisfaction scores and development of appropriate action plans.
• Identify and resolve operational problems; lead the implementation of solutions and change necessary to continuously improve operations.
• Collaborate with community leaders, physicians, and other health‑care organizations to assess community health needs, promote services, and build a positive image for BSWH.

Qualifications

• Master’s degree strongly preferred.
• 5+ years of experience in health‑care operations management at Director level or above (10+ years preferred).
• 3+ years of health‑care leadership experience at the VP level or above within a short‑term acute‑care setting (6+ years preferred).
• Experience as a senior operations leader in a large, multi‑site health‑care system preferred.
• Bachelor’s degree or four years of work experience above the minimum qualification, with at least 5 years of relevant experience.

Skills

• Comprehensive knowledge of hospital operations, including finance, quality, and service‑line development.
• Strong financial acumen and skill at applying operational levers within a health‑care facility to improve business results.
• Ability to maintain strong working relationships with medical staff, including physicians, nursing, and clinical departments.
• Strong verbal and written communication skills; experienced delivering presentations to executive leadership, operating boards, and community leaders.

We believe that all people should feel welcomed, valued and supported.