VP, Clinical Services

Key Responsibilities

• Design and launch new clinical service lines across primary care, urgent care, and chronic disease management
• Identify high-impact opportunities based on patient needs, payer incentives, and operational feasibility
• Develop standardised care protocols, workflows, and clinical pathways
• Ensure programs are optimised for rural populations with limited access to care
• Build and refine team-based care models leveraging physicians, nurse practitioners, pharmacists, and care coordinators
• Develop and implement Collaborative Practice Agreements (CPAs) to extend clinical capacity
• Integrate pharmacy and medical services into a unified patient experience
• Pilot new services in select markets and scale successful programs across the network
• Define KPIs for each clinical service line, including utilisation, outcomes, and financial performance
• Partner with operations teams to ensure consistent execution across sites

Care Model Innovation

• Establish clinical quality standards aligned with CMS, payer programs, and evidence-based guidelines
• Monitor outcomes, patient safety, and adherence to protocols
• Drive improvements in metrics such as HEDIS measures and Medicare Star Ratings

Execution and Scaling

• Collaborate with product and engineering teams to build workflows into the EHR
• Work with finance and leadership to ensure services are economically viable
• Support payer strategy by aligning services with reimbursement opportunities (RHC, value-based care, etc.)

Cross-Functional Leadership

• Serve as a clinical leader and mentor for physicians, nurse practitioners, and pharmacists
• Support recruitment, onboarding, and ongoing training of clinical staff
• Help build a strong, mission-driven clinical culture

Qualifications

• MD/DO or Nurse Practitioner (NP) with an active U.S. license
• 5+ years of clinical experience in primary care, urgent care, or ambulatory settings
• Demonstrated leadership experience in a clinical or healthcare delivery organisation
• Strong understanding of U.S. healthcare reimbursement, including Medicare and value-based care
• Will consider remote for the right candidate

Preferred Experience

• Experience working in rural or underserved communities
• Familiarity with pharmacy integration or team-based care models
• Experience with RHCs, FQHCs, or similar settings
• Track record of scaling clinical operations across multiple sites