VP, Client Engagement, North America

Responsibilities

• Lead a customer engagement team to enhance client satisfaction and retention
• Hire and mentor team leaders to drive strategic account planning and growth
• Own renewal health and client experience metrics across North America
• Manage relationships with at-risk clients, developing retention strategies
• Facilitate cross-sell opportunities and track performance against quotas
• Collaborate with various departments to align client engagement strategies
• Develop scalable programs to enhance service adoption and account planning

Qualifications

• 15+ years in enterprise software or technology services, with customer success focus
• 8+ years of leadership in quota-bearing customer-facing roles
• Prominent record in driving renewals, retention, and cross-sell growth
• Experience in managing large enterprise client accounts over $1B in revenue
• Strong ability to influence cross-functional teams and build executive relationships

Benefits

• Opportunity to work remotely from within the U.S.
• Access to a robust support network of experienced team members
• Involvement in a high-growth company aiming for $1B in revenue
• Leadership role with significant impact on client engagement strategies

Pay

$300,000 – $400,000 annually

Schedule

Remote - US based candidates only

Company Info

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.