VP, Claims Operations

Location: Remote - US based candidates only, no visa sponsorship available

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a regulated financial services environment.

Responsibilities

• Develop claims operations strategy, goals, and objectives to support the company Strategy
• Deliver on objectives across employee, member, financial, and quality goals
• Drive adoption of industry best practices within claims processes
• Lead operational teams to achieve business outcomes
• Collaborate with product leaders to support Enterprise initiatives
• Manage risk and compliance through consistent frameworks
• Sponsor and shape large transformational efforts across various operational areas
• Build and lead a high-performing claims executive team
• Champion claims servicing solutions across technology and analytics
• Identify and manage risks associated with business activities

Qualifications

• Bachelor's degree or 4 years of relevant education and/or experience
• 10 years of experience in financial services, including P&C industry work in claims
• 8 years of senior leadership experience in managing high-performing teams
• Extensive background in building strategic solutions and delivering transformation at scale
• Executive-level acumen in P&C, insurance risk, and operational excellence
• Strong ability to influence and develop relationships across disciplines
• Proven strategic vision execution capabilities
• Understanding of government regulations in P&C business

Pay

$257,250 – $463,050 annually

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) and pension options
• Life insurance and parental benefits
• Adoption assistance and paid time off, including holidays and volunteer hours
• Wellness programs to support overall health
• Career path planning and continuing education opportunities