VP, Business Integration

About the role

The Vice President, Business Integration and Transformation will lead initiatives focused on integrating and consolidating business processes, improving operational effectiveness, client experience, and business process scalability. This role is responsible for overseeing the evaluation of current-state business processes, technologies, operating models, and client interactions across multiple operations departments and facilitating the design and implementation of future-state solutions. The position serves as the operational liaison for product launches, product enhancements, migrations, acquisitions, and sales initiatives, coordinating efforts across Operations, Sales, Product Development, Risk Management, Underwriting, Technology, Marketing, and Compliance to ensure seamless product transitions from concept through implementation and ongoing support. Working closely with Operations leadership, the PMO, Technology teams, and key business stakeholders, this role leads business process optimization, operational modernization, automation opportunities, and transformation initiatives that improve efficiency, reduce complexity, and support strategic business objectives. The role aligns business objectives, operational readiness, and go-to-market execution while ensuring stakeholders remain informed, accountable, and focused on delivering exceptional client and business outcomes.

Responsibilities

Business Integration and Transformation Leadership

• Oversee the transformation of operational processes, policies, procedures, and workflows to reduce friction and increase efficiency
• Standardize and document processes across teams
• Serve as the primary operational leader and coordinator for all major transition initiatives
• Develop and manage transition roadmaps, timelines, milestones, and implementation plans
• Facilitate cross-functional planning sessions and ensure alignment among stakeholders
• Identify project risks, dependencies, and operational impacts and develop mitigation strategies
• Monitor project progress and communicate status updates to executive leadership

Go-to-Market & Sales Enablement

• Partner with Sales and Marketing leadership to develop launch strategies and communication plans
• Ensure sales teams are equipped with product materials, training, pricing information, and competitive positioning
• Coordinate stakeholder readiness activities and product rollout communications
• Monitor post-launch performance and recommend improvements

Operational Readiness & Process Improvement

• Evaluate operational impacts of new products and enhancements
• Develop scalable processes that support efficient product implementation and support
• Identify opportunities for automation and process optimization
• Establish governance and transition standards to improve execution consistency across initiatives
• Make recommendations regarding priorities, resource allocation, and transition risks
• Support strategic growth initiatives, acquisitions, integrations, and business transformation efforts
• Contribute to long-term product and operational planning

Requirements

• Bachelor's degree in Business Administration, Operations Management, Marketing, Product Management, or related field required
• 15+ years of progressive Automotive leadership experience in Operations, Product Management, Program Management, Business Development, or related disciplines
• Proven experience leading complex, cross-functional initiatives
• Experience managing product launches, business integrations, or transformation projects
• Demonstrated success influencing stakeholders without direct authority

Skills

• Exceptional project and program management capabilities
• Strong business acumen with understanding of sales, operations, and product development functions
• Ability to influence and lead across multiple departments
• Excellent executive communication and presentation skills
• Strong analytical and problem-solving abilities
• Proven ability to manage competing priorities in a fast-paced environment
• Experience with project management methodologies and business process improvement
• Excellent organizational and change management skills
• Ability to build relationships and drive accountability across all levels of the organization

About the company

iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. iA American has been built through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, Dealers Assurance Company (DAC), and several other U.S.-based entities. The suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, and progressive special markets. iA Financial Group is the fourth largest life and health insurance company in Canada, founded in 1892, offering a wide range of products for all stages of life across its vast sales network.

Working conditions

iA American supports and celebrates diversity, striving to provide an inclusive workplace regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Reasonable accommodations will be made in compliance with ADA and EEO regulations to enable employees with disabilities to perform essential job functions, absent undue hardship.