VP BPO Sales

About the role

MCI is seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients. As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

Responsibilities

• Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.
• Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.
• Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.
• Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.
• Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.
• Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.
• Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.
• Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.
• Manage the sales budget, ensuring optimal resource allocation and ROI.
• Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

Requirements

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 10+ years of progressive sales experience, with at least 5 years in the BPO industry.
• Proven success in selling complex outsourcing solutions to enterprise clients.
• Track record of exceeding revenue targets in competitive environments.
• Expertise in long sales cycles, high-value contract negotiation, and consultative selling.
• Exceptional leadership, team-building, and strategic planning skills.
• Strong communication, presentation, and relationship-building abilities.
• Proficiency in CRM systems and sales analytics tools.
• Deep understanding of BPO operations, market dynamics, and client needs.
• Willingness to travel extensively for client meetings and industry events.
• Ability to foster a culture of innovation, accountability, and continuous improvement.

About MCI

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively.

MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies, including but not limited to:

• Automated Contact Center Solutions (ACCS)
• Customer contact management
• IT Services (IT Schedule 70)
• Temporary and Administrative Professional Staffing (TAPS Schedule 736)
• Business Process Management (BPM)
• Business Process Outsourcing (BPO)
• Claims Processing
• Collections
• Customer Experience Provider (CXP)
• Customer Service
• Digital Experience Provider (DXP)
• Account Receivables Management (ARM)
• Application Software Development
• Managed Services
• Technology Services

MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Focus on internal promotions with significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement, with a casual dress code.

Compensation and benefits packages are designed to be competitive and grow with you over time. Starting compensation is based on experience. Specific benefits and incentives may vary by geography.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.